Service Level Manager: Careers in It Service Management (Sansbury John)(Paperback)

Service Level Manager: Careers in It Service Management (Sansbury John)(Paperback)

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of

It Service Management: Support for Your Itsm Foundation Exam (Sansbury John)(Paperback)

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their

Project Manager: Careers in It Project Management (Harrin Elizabeth)(Paperback)

This book is a highly accessible guide to being a project manager (PM), particularly a project manager working within an IT field. The role is set out with reference to required skills, competencies and responsibilities. Tools, methods and techniques for project managers are covered, including

Itil Service Management Based on Itil (Van Haren Publishing)(Paperback)

In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement

ITSMF SERVICE LEVEL MANAGEMENT

Service Management: Theory and Practice (Bryson John R.)(Paperback)

This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with

Verism - A Service Management Approach for the Digital Age (Claire Agutter)(Paperback)

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to

Implementing Metrics for It Service Management (Van Haren Publishing)(Paperback)

Service Operations Management - Improving Service Delivery (Johnston Robert)(Paperback / softback)

Assessment Strategies in Technical Services (Edwards Kimberley A.)(Paperback)

Are you spending money wisely? If you're a technical services manager at an academic library, an administrator, or a dean, you're tasked with proving it. Incorporate assessment and analysis work into your library's existing workflow with the guidance of this new collection from the Association of

Human Resource Management in Service Work (Korczynski Marek)(Paperback)

This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a

Exin It Service Management Foundation Based on Iso/Iec20000 - Workbook (Van Haren Publishing)(Pevná vazba)

Operational Risk Management in Financial Services: A Practical Guide to Establishing Effective Solutions (Pykhova Elena)(Paperback)

Technology failures, data loss, issues with providers of outsourced services, misconduct and mis-selling are just some of the top risks that keep financial firms up at night. In this context effective operational risk management is, simply, a commercial necessity. The management of operational

Service Management - An integrated approach (Van Looy Bart)(Paperback / softback)

Street-Level Bureaucracy, 30th Anniversary Edition: Dilemmas of the Individual in Public Service (Lipsky Michael)(Paperback)

Developing the Leader Within You 2.0 (Maxwell John C.)(Paperback)

Learn how to develop the influence, character, service and vision that it takes to be a leader in every aspect of your life.First released in 1993, John C. Maxwell's now-classic work revolutionized the way leaders are made. By examining the differences between leadership styles, Maxwell outlines

Service Quality in Leisure, Events, Tourism and Sport (Buswell John)(Paperback)

Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service

BTEC Level 3 National Public Services Student Book 2 (Gray Debra)(Paperback / softback)

This Student Book supports the Edexcel BTEC Level 3 National Public Services QCF specification for first teaching from September

Providing Reference Services: A Practical Guide for Librarians (Gottfried John)(Paperback)

Providing Reference Services: A Practical Guide for Librarians was written for the working librarian. Topics covered include: Reference servicesReference resources and tutorials Organizing and providing services Staffing and performance managementForming helpful partnershipsFuture of reference

Thinking in Services: Encoding and Expressing Strategy Through Design (Iqbal Majid)(Paperback)

Perhaps, as customers, or as service providers, we don't understand services as much as we think we do. Services are such integral parts of the daily of individuals and organizations that a day without paying for or providing them is inconceivable. They come in so many different 'shapes and sizes,'

Money: Whence It Came, Where It Went (Galbraith John Kenneth)(Paperback)

Money is nothing more than what is commonly exchanged for goods or services, so why has understanding it become so complicated? In Money, renowned economist John Kenneth Galbraith cuts through the confusions surrounding the subject to present a compelling and accessible account of a topic that

Service Management and Marketi (Gronroos Christian)(Paperback)

Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as

Public Service Innovations in China (Jing Yijia)(Paperback)

0. Public Service Innovations in China: An Introduction1. China's Local Government Innovations in Inter-local Collaboration2. Network Structure, Resource Availability, and Innovation: A Study of the Adoption of Innovation in Elderly Services in Shanghai3. Providing Rural Public Services Through

ITIL SERVICE OFFERINGS AGREEMENTS COURSE (PELLE R STOCK)(Paperback)

ITIL Service Offerings Agreements 4 daysThe four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and