Itil Service Management Based on Itil (Van Haren Publishing)(Paperback)

Itil Service Management Based on Itil (Van Haren Publishing)(Paperback)

In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement

Itil(r) 2011 Edition - A Pocket Guide (Van Haren Publishing)(Paperback)

Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary

Itil(r) 4 Foundation Courseware - Deutsch (Van Haren Publishing)(Paperback)

Passing the ITIL Foundation Exam (Van Haren Publishing)(Paperback)

This book helps people prepare for the ITIL(r) 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. The content of this book is based on the ITIL(r) 2011 Edition core guidance and APMG's ITIL Foundation

Exin It Service Management Foundation Based on Iso/Iec20000 - Workbook (Van Haren Publishing)(Pevná vazba)

Implementing Metrics for It Service Management (Van Haren Publishing)(Paperback)

ITIL INTERMEDIATE SERVICE STRATEGY COURS (PELLE R STOCK)(Paperback)

ITIL Intermediate Service Strategy 3 daysThis course leads to the ITIL Certificate Service Strategy. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The

ITIL INTERMEDIATE SERVICE OPERATION COUR (PELLE R STOCK)(Paperback)

ITIL Intermediate Service Operation 3 daysThis course leads to the ITIL Certificate Service Operation. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The

ITIL INTERMEDIATE SERVICE TRANSITION COU (PELLE R STOCK)(Paperback)

ITIL Intermediate Service Transition 3 daysThis leads to the ITIL Certificate Service Transition. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course

ITIL INTERMEDIATE SERVICE DESIGN COURSEW (PELLE R STOCK)(Paperback)

ITIL Intermediate Service Design 3 daysThis course leads to the ITIL Certificate Service Design. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course

INTERMEDIATE CONTINUAL SERVICE IMPROVEME (PELLE R STOCK)(Paperback)

ITIL Intermediate Continual Service Improvement 3 daysThis course leads to the ITIL Certificate Continual Service Improvement. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT

ITIL Capacity Management (paperback) (Klosterboer Larry)(Paperback / softback)

ITIL SERVICE OFFERINGS AGREEMENTS COURSE (PELLE R STOCK)(Paperback)

ITIL Service Offerings Agreements 4 daysThe four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and

Contract and Commercial Management (Van Haren Publishing)(Paperback)

ITIL - Das Taschenbuch (Van Bon Jan)(Paperback / softback)

ITIL INTERMEDIATE PLANNING PROTECTION & (PELLE R STOCK)(Paperback)

ITIL Intermediate Planning, Protection and Optimization 4 daysThe four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of

Verism(tm) Professional Courseware (Van Haren Publishing)(Paperback)

'Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM(TM) provides guidance on how to manage the

Bisl Next - A Framework for Business Information Management (Van Haren Publishing)(Paperback)

This book describes the framework of the next generation of Business Information Services Library, BiSL(R). BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business

Bisl Next - A Framework for Business Information Management (Van Haren Publishing)(Paperback)

This book describes the framework of the next generation of Business Information Services Library, BiSL(R). BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business

ITIL INTERMEDIATE OPERATIONAL SUPPORT & (PELLE R STOCK)(Paperback)

ITIL Intermediate Operational Support and Analysis 4 daysThis 4 day course leads to the ITIL Certificate Operational Support and Analysis OSA. This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert

Information Security Management Professional Based on Iso/Iec 27001 Courseware (Van Haren Publishing)(Paperback)

'Information is crucial for the continuity and proper functioning of both individual organizations and the economies they fuel; this information must be protected against access by unauthorized people, protected against accidental or malicious modification or destruction and must be available when

Bisl: Pocketguide (Van Haren Publishing)(Paperback)

Gestion de Servicios ti Basado en ITIL - Guia de Bolsillo (Van Bon Jan)(Paperback / softback)

Cobit 5: A Management Guide (Van Haren Publishing)(Paperback)

This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introduction to ISACA's open standard COBIT 5.0 that will encourage further study. This guide follows the