It Service Management: Support for Your Itsm Foundation Exam (Sansbury John)(Paperback)

It Service Management: Support for Your Itsm Foundation Exam (Sansbury John)(Paperback)

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their

Service Level Manager: Careers in It Service Management (Sansbury John)(Paperback)

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of

Implementing Metrics for It Service Management (Van Haren Publishing)(Paperback)

Exin It Service Management Foundation Based on Iso/Iec20000 - Workbook (Van Haren Publishing)(Pevná vazba)

Passing the ITIL Foundation Exam (Van Haren Publishing)(Paperback)

This book helps people prepare for the ITIL(r) 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. The content of this book is based on the ITIL(r) 2011 Edition core guidance and APMG's ITIL Foundation

Service Management: Theory and Practice (Bryson John R.)(Paperback)

This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with

Pmp Project Management Professional Practice Tests: 2021 Exam Update (Heldman Kim)(Paperback)

The best practice test preparation for the PMP exam Boost your confidence through preparation before you take the new Project Management Professional (PMP) exam. The PMP Project Management Professional Practice Tests is the hands-on way to prepare for the exam and achieve your certification

Itil Service Management Based on Itil (Van Haren Publishing)(Paperback)

In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement

Verism - A Service Management Approach for the Digital Age (Claire Agutter)(Paperback)

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to

Unshakeable: Dismantle Satan's Plan to Destroy Your Foundation (Eckhardt John)(Paperback)

Money: Whence It Came, Where It Went (Galbraith John Kenneth)(Paperback)

Money is nothing more than what is commonly exchanged for goods or services, so why has understanding it become so complicated? In Money, renowned economist John Kenneth Galbraith cuts through the confusions surrounding the subject to present a compelling and accessible account of a topic that

Higher Business Management - Preparation and Support for Teacher Assessment (McInally Derek)(Paperback / softback)

Aqa GCSE 9-1 Biology for Combined Science: Foundation Support Workbook (Ouldridge Liz)(Paperback)

This Foundation Workbook is designed to support the development of key literacy and numeracy skills of students in the 1-3 grade range, as well as building confidence in answering open response questions. The amount of scaffolded support decreases throughout the workbook to encourage independent

Aqa GCSE 9-1 Chemistry for Combined Science: Foundation Support Workbook (Berry Sunetra)(Paperback)

This Foundation Workbook is designed to support the development of key literacy and numeracy skills of students in the 1-3 grade range, as well as building confidence in answering open response questions. The amount of scaffolded support decreases throughout the workbook to encourage independent

Mos Study Guide for Microsoft Word Exam Mo-100 (Lambert Joan)(Paperback)

Advance your proficiency with Word. And earn the credential that proves it Demonstrate your expertise with Microsoft Word Designed to help you practice and prepare for Microsoft Office Specialist: Word Associate (Word and Word 2019) certification, this official Study Guide delivers: -

Providing Reference Services: A Practical Guide for Librarians (Gottfried John)(Paperback)

Providing Reference Services: A Practical Guide for Librarians was written for the working librarian. Topics covered include: Reference servicesReference resources and tutorials Organizing and providing services Staffing and performance managementForming helpful partnershipsFuture of reference

Effective Time Management (Revised edition) - How to save time and spend it wisely (Adair John)(Paperback / softback)

The essential guide to eliminating time-wasting activities from your working

LPI Linux Essentials Study Guide: Exam 010 V1.6 (Bresnahan Christine)(Paperback)

Provides a solid foundation for those considering a career in IT--covers the objectives of the new Linux Essentials Exam 010-160 v1.6 Linux is a secure, reliable, open source alternative to costly operating systems such as Microsoft Windows. As large organizations worldwide continue to add Linux

Your Body Knows: A Movement Guide for Actors (Andrews Phd Meade)(Paperback)

Your Body Knows provides the foundation actors need to move with ease and power. It is a practical guide to movement starting at the very beginning: knowing your body and experiencing how it works.Through the work of F.M. Alexander, Rudolf Laban, and Michael Chekhov, this book offers basic training

Project Management Checklists for Dummies (Graham Nick)(Paperback)

Your must-have tool for perfect project management Want to take your career to the next level and be a master of planning, organising, motivating and controlling resources to meet your goals? This easy-to-use guide has you covered Project Management Checklists For Dummies takes the intimidation

Building Products for the Enterprise: Product Management in Enterprise Software (Reeves Blair)(Paperback)

If you're new to software product management or just want to learn more about it, there's plenty of advice available-but most of it is geared toward consumer products. Creating high-quality software for the enterprise involves a much different set of challenges. In this practical book, two expert

Case Files Internal Medicine, Sixth Edition (Patlan John)(Paperback)

REAL-LIFE CASES SHARPEN TOUR CRITICAL THINKING SKILLS FOR YOUR CLERKSHIP AND THE SHELF EXAM Case Files: Internal Medicine presents realistic clinical scenarios to enhance and hone your clinical decision-making skills. Sixty high-yield cases illustrate essential concepts in internal medicine. Each

Product Management for Dummies (Lawley Brian)(Paperback)

Your one-stop guide to becoming a product management prodigy Product management plays a pivotal role in organizations. In fact, it's now considered the fourth most important title in corporate America--yet only a tiny fraction of product managers have been trained for this vital position. If you're

Mos Study Guide for Microsoft Word Expert Exam Mo-101 (McFedries Paul)(Paperback)

Advance your expert skills in Word 2019. And earn the credential that proves it Demonstrate your expertise with Microsoft Word Designed to help you practice and prepare for Microsoft Office Specialist (MOS): Word 2019 Expert certification, this official Study Guide delivers: In-depth exam