Service Quality in Leisure, Events, Tourism and Sport (Buswell John)(Paperback)

Service Quality in Leisure, Events, Tourism and Sport (Buswell John)(Paperback)

Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service

Service Encounters in Tourism, Events and Hospitality: Staff Perspectives (Firth Miriam)(Paperback)

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and

Leisure, Sport and Tourism, Politics, Policy and Planning (Veal Anthony J.)(Paperback)

A comprehensive, multi-disciplinary approach to public policy making and planning in the leisure, sport, and tourism sectors, this book provides an introduction to the subject for undergraduate and postgraduate students. It examines the theoretical issues underpinning public sector policy making

Research Methods for Leisure and Tourism (Veal A.)(Paperback / softback)

Research Methods for Leisure, Recreation and Tourism (Sirakaya-Turk Ercan)(Paperback)

Describing the fundamental elements of research methods for leisure, recreation and tourism, this new edition of a popular textbook is updated throughout. It covers the measurement of variables, sampling, questionnaire design and evaluation methods, and also a wider discussion of writing proposals,

Tourism: Principles and Practice (Fletcher John)(Paperback / softback)

Sport Tourism Development (Higham James)(Paperback)

This book explores sport-related tourism and presents multidisciplinary perspectives of sport tourism, as structured by the geographical concepts of space, place and environment. It offers a comprehensive update of the discussions presented in the two previous editions and aims to advance

A History of Modern Tourism (Zuelow Eric)(Paperback)

Tourism is one of the largest industries in the world, yet leisure travel is more than just economically important. It plays a vital role in defining who we are by helping to place us in space and time. In so doing, it has aesthetic, medical, political, cultural, and social implications. However,

Events as a Strategic Marketing Tool (Gerritsen Doroth)(Paperback)

Events have come to play an ever-growing role in marketing; by connecting products and services with experiences and vice versa, producers can create important added value. Events as a Strategic Marketing Tool, second edition describes how events can be used as a strategic tool in marketing

Marketing for Tourism, Hospitality & Events: A Global & Digital Approach (Hudson Simon)(Paperback)

Framed within basic marketing principles, Marketing for Tourism, Hospitality & Events highlights the global shift in tourism demographics today, placing a particular emphasis on the role of digital technology and its impact on travel products and services. Covering developments across a broad

Cambridge Igcse Travel and Tourism (Smith John D.)(Paperback)

Endorsed by University of Cambridge International Examinations. Cambridge IGCSE Travel and Tourism has been written specifically for the Cambridge IGCSE Travel and Tourism syllabus. Sections have been split into units, each dealing with a particular topic, and are cross-referenced to other units

Entrepreneurship in Hospitality and Tourism - a global perspective(Paperback / softback)

'Entrepreneurship in Hospitality and Tourism: a global perspective' gives a new and definitive overview of the vital role and effective practice of entrepreneurship in one of the most dynamic industry sectors in the world. The highly qualified international team of contributors ensures a global

Food Tourism: A Practical Marketing Guide (Stanley John)(Paperback)

The fastest growth in tourism is the culinary sector. Covering farmers markets, taste tours, agri-entertainment, glamping, restaurants, farm shops and more, food tourism has become both an important part of holidaying and a purpose in itself. With growth occurring in most developed countries and

Economics of Tourism and Hospitality: A Micro Approach (Chen Yong)(Paperback)

This book offers students an accessible and applied introduction to microeconomics in tourism and hospitality through a comprehensive analysis of the market mechanism, demand and supply, firm behavior and strategy, and transaction and institution. This book not only helps students to master core

Sustainable Space Tourism: An Introduction (Toivonen Annette)(Paperback)

This book explores the relationship between space tourism and the discourse in sustainability and futures research. It offers comprehensive information on the current understanding of the space tourism industry and assesses the possible impacts of space tourism on the environment, economics,

Employability and Skills Handbook for Tourism, Hospitality and Events Students (Firth Miriam)(Paperback)

This handbook provides students with an essential understanding of the skills and knowledge needed to work in the Tourism, Hospitality and Events industries. It offers reflective, reflexive and critical analysis on personal, academic and professional development. Not only looking at how to develop

Sport & Leisure Swifts F.C.(Paperback / softback)

Service Level Manager: Careers in It Service Management (Sansbury John)(Paperback)

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of

BTEC Tech Award in Travel and Tourism Student Book (Ingle Steve)(Paperback / softback)

Issues and Cases of Degrowth in Tourism (Andriotis Konstantinos)(Pevná vazba)

The expansion of mass tourism is becoming highly unpopular and 'tourism-phobia,' often expressed in the form of anti-tourism marches, is spreading across various destinations. In light of this, there is a paradigm shift from 'tourism growth' to 'tourism degrowth' through a desire for a drastic

Service Management: Theory and Practice (Bryson John R.)(Paperback)

This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with

Travel and Tourism - Professional C onduct (Rogerson Tansy)(Paperback / softback)

This book is the first in a new series on Travel and Tourism and is designed to support Level 1 to 3 workers in this industry. In this book students are encouraged to prepare themselves for a professional day of work and to remember they are representing their employer both in and out of

Responsibility and Public Services (Davis Richard)(Paperback)

Richard Davis is a founding member of Vanguard Consulting in the UK, and has worked with John Seddon for over 25 years. His was a significant role in developing the Vanguard method, which has allowed for dramatic improvements in public services. In this important book, Richard turns his attention

Tourism in the City: Towards an Integrative Agenda on Urban Tourism (Bellini Nicola)(Pevná vazba)

Global context, policies and practices in urban tourism: An introduction.- Part I Urban Tourism: Defining the research scene and dimensions.- Tourism connectivity and spatial complexity: A widening bi-dimensional arena of urban tourism research.- Mind the Gap: Reconceptualising inclusive