Service Management and Marketi (Gronroos Christian)(Paperback)

Service Management and Marketi (Gronroos Christian)(Paperback)

Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as

Service Management: Theory and Practice (Bryson John R.)(Paperback)

This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with

Technology, Management and the Evangelical Church (Weaver John)(Paperback)

This book explores the technological innovations and management practices of evangelical Christian religions. Beginning from the late 19th century, the author examines the evangelical church's increasing appropriation of business practices from the secular world as solutions to organizational

Service Operations Management - Improving Service Delivery (Johnston Robert)(Paperback / softback)

Human Resource Management in Service Work (Korczynski Marek)(Paperback)

This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a

Doing Research in Business and Management (Saunders Mark N.K.)(Paperback / softback)

Verism - A Service Management Approach for the Digital Age (Claire Agutter)(Paperback)

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to

Itil Service Management Based on Itil (Van Haren Publishing)(Paperback)

In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement

Selling the Cloud (Petruzzi Mark)(Paperback)

Mark Petruzzi, an innovator in enterprise and cloud software product and services sales, channel/alliances strategy, and M&A deal advisory, and Paul Melchiorre, a vanguard leader in enterprise software product sales, pioneered the innovative strategies that have made enterprise-level cloud software

It Service Management: Support for Your Itsm Foundation Exam (Sansbury John)(Paperback)

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their

Implementing Metrics for It Service Management (Van Haren Publishing)(Paperback)

Operational Risk Management in Financial Services: A Practical Guide to Establishing Effective Solutions (Pykhova Elena)(Paperback)

Technology failures, data loss, issues with providers of outsourced services, misconduct and mis-selling are just some of the top risks that keep financial firms up at night. In this context effective operational risk management is, simply, a commercial necessity. The management of operational

Advanced Strategic Management: A Multi-Perspective Approach (Jenkins Mark)(Paperback)

Advanced Strategic Management builds on prior knowledge of strategic decision making and is intended to compliment general strategy texts by providing an 'umbrella view' of the multi-dimensional nature of strategic management. Featuring expert contributions, the discussion of each perspective is

Service Management - An integrated approach (Van Looy Bart)(Paperback / softback)

Management and Cost Accounting For Dummies - UK (Holtzman Mark P.)(Paperback / softback)

With easy-to-understand explanations and real-life examples, Management & Cost Accounting For Dummies provides students and trainees with the basic concepts, terminology and methods to identify, measure, analyse, interpret, and communicate accounting information in the context of managerial

The Oxford Handbook of Innovation Management (Dodgson Mark)(Paperback)

The Oxford Handbook of Innovation Management offers a comprehensive and timely analysis of the nature and importance of innovation and the strategies and practices that can be used to improve organizational benefits from innovation. Innovation is centrally important for business and national

Multi-Domain Master Data Management: Advanced MDM and Data Governance in Practice (Allen Mark)(Paperback)

Homosexuality and the Christian: A Guide for Parents, Pastors, and Friends (Yarhouse Mark a. Psyd)(Paperback)

Mark Yarhouse gives honest and accurate answers to parents and pastors who have questions about homosexuality. Throughout the book, the author uses a new framework for understanding the issue, carefully separating the concept of 'same sex attraction' from a 'gay identity.' In a clear and

Divine Teaching: An Introduction to Christian Theology (McIntosh Mark A.)(Paperback)

Divine Teaching: An Introduction to Christian Theology is an imaginative and lively analysis of the Christian way of thinking, offering vivid and informing insight into the history and practice of Christian theology. An innovative textbook offering a complete and dedicated guide to understanding

ITSMF SERVICE LEVEL MANAGEMENT

Service Level Manager: Careers in It Service Management (Sansbury John)(Paperback)

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of

Handbook of Research on Digital Content Management and Development in Modern Libraries (Thanuskodi S.)(Pevná vazba)

Examines collection management and quality within information services. Featuring a wide range of topics such as e-resources, knowledge management, and consortia, this book is ideal for professionals, academics, librarians, researchers, and students in the fields of library and information science,

Do It Tomorrow and Other Secrets of Time Management (Forster Mark)(Paperback)

Mark Forster's book Get Everything Done and Still Have Time to Play took an entirely new approach to time management. One of his most important points was that once we have taken on a commitment, prioritising does not work because we need to do everything relating to that commitment. In the six

Management and Business Research (Easterby-Smith Mark)(Paperback)

This bestselling textbook has been fully updated, and provides readers with a comprehensive overview of methods for conducting business and management research. Highly visual, and written in a clear and accessible way, the book includes helpful learning features throughout, including learning goals