ITIL SERVICE OFFERINGS AGREEMENTS COURSE (PELLE R STOCK)(Paperback)

ITIL SERVICE OFFERINGS AGREEMENTS COURSE (PELLE R STOCK)(Paperback)

ITIL Service Offerings Agreements 4 daysThe four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and

ITIL INTERMEDIATE SERVICE STRATEGY COURS (PELLE R STOCK)(Paperback)

ITIL Intermediate Service Strategy 3 daysThis course leads to the ITIL Certificate Service Strategy. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The

ITIL INTERMEDIATE SERVICE OPERATION COUR (PELLE R STOCK)(Paperback)

ITIL Intermediate Service Operation 3 daysThis course leads to the ITIL Certificate Service Operation. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The

ITIL INTERMEDIATE SERVICE DESIGN COURSEW (PELLE R STOCK)(Paperback)

ITIL Intermediate Service Design 3 daysThis course leads to the ITIL Certificate Service Design. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course

INTERMEDIATE CONTINUAL SERVICE IMPROVEME (PELLE R STOCK)(Paperback)

ITIL Intermediate Continual Service Improvement 3 daysThis course leads to the ITIL Certificate Continual Service Improvement. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT

ITIL INTERMEDIATE PLANNING PROTECTION & (PELLE R STOCK)(Paperback)

ITIL Intermediate Planning, Protection and Optimization 4 daysThe four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of

ITIL INTERMEDIATE SERVICE TRANSITION COU (PELLE R STOCK)(Paperback)

ITIL Intermediate Service Transition 3 daysThis leads to the ITIL Certificate Service Transition. This is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.The course

ITIL INTERMEDIATE OPERATIONAL SUPPORT & (PELLE R STOCK)(Paperback)

ITIL Intermediate Operational Support and Analysis 4 daysThis 4 day course leads to the ITIL Certificate Operational Support and Analysis OSA. This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert

ITIL FOUNDATIONS COURSEWARE (PELLE R STOCK)(Paperback)

ITIL Foundation 3 daysThe purpose of the course is to ensure that students gain an understanding of the IT Processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as Service Strategy Service

Itil Service Management Based on Itil (Van Haren Publishing)(Paperback)

In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement

Itil(r) 4 Foundation Courseware - Deutsch (Van Haren Publishing)(Paperback)

Passing the ITIL Foundation Exam (Van Haren Publishing)(Paperback)

This book helps people prepare for the ITIL(r) 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. The content of this book is based on the ITIL(r) 2011 Edition core guidance and APMG's ITIL Foundation

Itil(r) 2011 Edition - A Pocket Guide (Van Haren Publishing)(Paperback)

Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary

ITIL(R) 4 Direct, Plan, Improve (DPI) Kursunterlagen - Deutsch (Rickli Maria)(Paperback)

Dies ist das universelle Modul, welches eine Schluesselkomponente der beiden Streams ITIL 4 Managing Professional und ITIL 4 Strategic Leader ist.Es richtet sich an Manager aller Ebenen, die an der Gestaltung von Zielen und Strategie oder der Entwicklung eines sich kontinuierlich verbessernden

Service Management: Theory and Practice (Bryson John R.)(Paperback)

This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with

Workbook for Arguments - A Complete Course in Critical Thinking (Morrow David R.)(Paperback / softback)

Geometry for the Classroom (Clemens C. Herbert)(Paperback)

Intended for use in college courses for prospective or in-service secondary school teachers of geometry. Designed to give teachers broad preparation in the content of elementary geometry as well as closely related topics of a slightly more advanced nature. The presentation and the modular format

Dividend Investing Made Easy (Kratter Matthew R.)(Paperback)

Ready to start finally building wealth for your family?Interested in the stock market, but don't know where to begin?Dividend investing is a time-tested investment strategy that actually works.It's simple.It's powerful.And anyone can do it, even if you know nothing at all about the stock

Latin for Common Entrance Two (Oulton N. R. R.)(Paperback / softback)

A no-nonsense, three-part textbook course to progress Latin students from beginners to confident users of the language, taking a grammatical approach to develop a solid foundation for success in Common Entrance, scholarship and GCSE Latin

Introduction to Applied Numerical Analysis (Hamming R. W.)(Paperback)

This book by a prominent mathematician is appropriate for a single-semester course in applied numerical analysis for computer science majors and other upper-level undergraduate and graduate students. Although it does not cover actual programming, it focuses on the applied topics most pertinent to

The Russian Revolution, 1900-1927 (Service R.)(Paperback)

This popular, concise and approachable text discusses the key debates and themes surrounding the Russian Revolution. The expandedfourth edition has been thoroughly revised and updated in the light of the latest research, and now features a new scene-setting Introduction and maps

SPIN (R) -Selling (Rackham Neil)(Paperback / softback)

True or false? In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions. All false,

Biology for Csec(r): A Skills-Based Course (Chinnery Louis)(Paperback)

A revised and rearranged fourth edition of our previously titled CXC Biology. Comprehensively covering the CSEC syllabus requirements, this full-colour edition contains carefully controlled language to make the text accessible for a wide ability range. Biology for CSEC includes questions throughout

Cambridge IGCSE Physical Education: Student Book (Fraser Leon)(Paperback)

Collins Cambridge IGCSE(R) PE is the only published course to offer comprehensive coverage of the Cambridge IGCSE(R) PE syllabus. Consisting of a clear, colourful Student Book, a supportive Teacher's Guide and a digital component for reinforcement of key syllabus topics, the course enables students