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Produkt Service Operations Management - Improving Service Delivery (Johnston Robert)(Paperback / softback) označuje EAN kód 9781292064468.
Kategorie | Knihy |
EAN | 9781292064468 |
Robert Service's critically acclaimed and compellingly readable history of world
Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with
VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to
In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of
Od zhroucení komunismu ve východní Evropě a SSSR uplynula téměř dvě desetiletí. Robert Service, jeden z předních odborníků na moderní ruské dějiny a profesor na Oxfordské univerzitě, si vytyčuje úkol prozkoumat historii komunismu ve světě. Čerpá z četných zdrojů, mimo
The highly acclaimed biography of the terrifying and fascinating Russian leader, Stalin, written by one of our greatest contemporary historians of Russia and author of the bestselling Trotsky, Lenin and
A riveting new biography of Leon Trotsky from the critically acclaimed author of Lenin and
Service Charges: Law and Practice is a best-selling guide to the legal framework in which service charges operate. It is designed to be used by all those who deal with service charges, either as landlord, tenant, agent or professional adviser. This new edition has been substantially revised. The
The Webley .455in service revolver is among the most powerful top-break revolvers ever produced and has a claim to be the first 'tactical fighting pistol'. First adopted in 1887, in various marques it was the standard-issue service pistol for British and Commonwealth armed forces for nearly fifty