ITSMF SERVICE LEVEL MANAGEMENT

ITSMF SERVICE LEVEL MANAGEMENT

Service Level Manager: Careers in It Service Management (Sansbury John)(Paperback)

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of

Verism - A Service Management Approach for the Digital Age (Claire Agutter)(Paperback)

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to

Service Operations Management - Improving Service Delivery (Johnston Robert)(Paperback / softback)

Service Management: Theory and Practice (Bryson John R.)(Paperback)

This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with

Itil Service Management Based on Itil (Van Haren Publishing)(Paperback)

In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement

It Service Management: Support for Your Itsm Foundation Exam (Sansbury John)(Paperback)

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their

Implementing Metrics for It Service Management (Van Haren Publishing)(Paperback)

Cambridge IGCSE and O Level Environmental Management Coursebook (Skinner Gary)(Paperback)

Resources tailored to the Cambridge IGCSE(R) (0680) and O Level (5014) Environmental Management syllabuses, for first examination in 2019. Cambridge IGCSE(R) and O Level Environmental Management Coursebook is tailored to the IGCSE (0680) and O Level (5014) Environmental Management syllabuses for

Cambridge Igcse(tm) and O Level Environmental Management Workbook (Skinner Gary)(Paperback)

Resources tailored to the Cambridge IGCSE(R) (0680) and O Level (5014) Environmental Management syllabuses, for first examination in 2019. Cambridge IGCSE(R) and O Level Environmental Management Workbook is tailored to the IGCSE (0680) and O Level (5014) Environmental Management syllabuses for

Service Management - An integrated approach (Van Looy Bart)(Paperback / softback)

BTEC Level 3 National Public Services Student Book 2 (Gray Debra)(Paperback / softback)

This Student Book supports the Edexcel BTEC Level 3 National Public Services QCF specification for first teaching from September

Exin It Service Management Foundation Based on Iso/Iec20000 - Workbook (Van Haren Publishing)(Pevná vazba)

Handbook of Research on Digital Content Management and Development in Modern Libraries (Thanuskodi S.)(Pevná vazba)

Examines collection management and quality within information services. Featuring a wide range of topics such as e-resources, knowledge management, and consortia, this book is ideal for professionals, academics, librarians, researchers, and students in the fields of library and information science,

Operational Risk Management: Best Practices in the Financial Services Industry (Chapelle Ariane)(Pevná vazba)

The Authoritative Guide to the Best Practices in Operational Risk Management Operational Risk Management offers a comprehensive guide that contains a review of the most up-to-date and effective operational risk management practices in the financial services industry. The book provides an essential

Human Resource Management in Service Work (Korczynski Marek)(Paperback)

This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a

Operational Risk Management in Financial Services: A Practical Guide to Establishing Effective Solutions (Pykhova Elena)(Paperback)

Technology failures, data loss, issues with providers of outsourced services, misconduct and mis-selling are just some of the top risks that keep financial firms up at night. In this context effective operational risk management is, simply, a commercial necessity. The management of operational

Environmental Management for Cambridge Igcserg & O Level Revision Guide (Fretwell Muriel)(Paperback)

Prepare your students for success in the latest Cambridge Environmental Management assessments. This thorough revision guide includes all the essential tools to develop analytical, critical-thinking and problem-solving abilities, enhancing exam performance and encouraging future

Implementing Service Level Objectives: A Practical Guide to Slis, Slos, and Error Budgets (Hidalgo Alex)(Paperback)

Project Management Checklists for Dummies (Graham Nick)(Paperback)

Your must-have tool for perfect project management Want to take your career to the next level and be a master of planning, organising, motivating and controlling resources to meet your goals? This easy-to-use guide has you covered Project Management Checklists For Dummies takes the intimidation

Grids and Service-Oriented Architectures for Service Level Agreements (Wieder Philipp)(Pevná vazba)

Areas benefiting from SLAs.- Languages to express SLAs.- Protocols to conclude and negotiate SLAs.- Technologies for management and observation of SLAs.- Static vs. Dynamic SLAs.- Business models & Grid economy.- Negotiation and agreement protocols and strategies.- Validation techniques for SLA

Modern Business Management: Creating a Built-To-Change Organization (Dockery Doug)(Paperback)

Details what the C-level executive needs to know about agility management today to compete and win Clarifies why so many companies are not seeing the benefits once promised by agility and how to fix those problems Describes how to bring agility into the whole business and how to rework the

Street-Level Bureaucracy, 30th Anniversary Edition: Dilemmas of the Individual in Public Service (Lipsky Michael)(Paperback)

Service Management and Marketi (Gronroos Christian)(Paperback)

Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as