Crowning the Customer - How To Become Customer-Driven (Quinn Sen. Feargal)(Paperback / softback)

Crowning the Customer - How To Become Customer-Driven (Quinn Sen. Feargal)(Paperback / softback)

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide for people who run businesses or work in

Customer Experience Excellence: The Six Pillars of Growth (Knight Tim)(Paperback)

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in

Five Star Service - How to deliver exceptional customer service (Heppell Michael)(Paperback / softback)

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think

Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies (Klaus Philipp)(Pevná vazba)

The Customer Communication Formula: How to communicate with your customers and boost your customer service brand (Purvis Charlotte)(Pevná vazba)

The Experience-Centric Organization: How to Win Through Customer Experience (Clatworthy Simon David)(Paperback)

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers.Author Simon Clatworthy

Customer Relationship Management (Beltman Rob)(Paperback / softback)

Brilliant Customer Service (Stevens Debra)(Paperback / softback)

Services Marketing: Integrating Customer Service Across the Firm 4e (Wilson Alan)(Paperback / softback)

Strategic Marketing for Health Care Organizations: Building a Customer-Driven Health System (Kotler Philip)(Paperback)

A thorough update to a best-selling text emphasizing how marketing solves a wide range of health care problems There has been an unmet need for a health care marketing text that focuses on solving real-world health care problems. The all new second edition of Strategic Marketing for Health Care

Customer Empathy: A radical intervention in customer experience management and design (Allwood Alex)(Paperback)

Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Global performance reports show that current customer experience (CX) practices are failing organisations and their customers. Promised returns of enhanced customer value, competitive

Customer Experience Management: How to Design, Integrate, Measure and Lead (Tavsan Nihat)(Paperback)

Challenger Customer - Selling to the Hidden Influencer Who Can Multiply Your Results (Dixon Matthew)(Paperback / softback)

Challenger Sale - How To Take Control of the Customer Conversation (Dixon Matthew)(Paperback / softback)

Shares the secret to sales success: don't just build relationships with customers. This title argues that classic relationship-building is the wrong

Delighting Customers: How to Build a Customer-Driven Organization (Donovan P.)(Pevná vazba)

Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of

My Farmer, My Customer - Building Business & Community Through Farming Healthy Food(Paperback / softback)

Customer Service: Pearson New International Edition - A Practical Approach (Harris Elaine)(Paperback / softback)

Automatic Customer - Creating a Subscription Business in Any Industry (Warrillow John)(Paperback / softback)

NeuroSelling: Mastering the Customer Conversation Using the Surprising Science of Decision-Making (Bloomfield Jeff)(Paperback)

Your business lives and dies by your customer conversations.Shouldn't you have those down to a science?If you're tired of having to justify your price...of offering discounts to close the deal...of long sales cycles...of customers who can't seem to make a decision, then you need NeuroSelling(R),

Customer Centricity: Focus on the Right Customers for Strategic Advantage (Fader Peter)(Paperback)

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value.Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong--like the

Tough Customer (Brown Sandra)(Paperback / softback)

Explosive, suspenseful thriller from New York Times bestselling author Sandra

The Customer Success Pioneer: The first 12 months of your journey into growth (Lucas Kellie)(Paperback)

Customer Rules - The 39 essential rules for delivering sensational service (Cockerell Lee)(Paperback / softback)

39 essential rules to delivering impeccable service - from the man who ran

Raving Fans! (Blanchard Kenneth)(Paperback / softback)

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute