Challenger Sale - How To Take Control of the Customer Conversation (Dixon Matthew)(Paperback / softback)

Challenger Sale - How To Take Control of the Customer Conversation (Dixon Matthew)(Paperback / softback)

Shares the secret to sales success: don't just build relationships with customers. This title argues that classic relationship-building is the wrong

Challenger Customer - Selling to the Hidden Influencer Who Can Multiply Your Results (Dixon Matthew)(Paperback / softback)

Crowning the Customer - How To Become Customer-Driven (Quinn Sen. Feargal)(Paperback / softback)

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide for people who run businesses or work in

Effortless Experience - Conquering the New Battleground for Customer Loyalty (Dixon Matthew)(Paperback / softback)

Conventional Wisdom holds that to increase loyalty, companies must 'delight' customers by exceeding service expectations. But no matter how exciting special deals may be, the 'dazzle factor' does not solve customer problems.This book presents a breakthrough idea about how to win customer

Art of Conversation - How Talking Improves Lives (Blyth Catherine)(Paperback / softback)

Ever wanted to be the most interesting person in the room? Let Catherine Blyth take you on an entertaining tour of the neglected art of conversation. You'll never think of talk as cheap ever again

NeuroSelling: Mastering the Customer Conversation Using the Surprising Science of Decision-Making (Bloomfield Jeff)(Paperback)

Your business lives and dies by your customer conversations.Shouldn't you have those down to a science?If you're tired of having to justify your price...of offering discounts to close the deal...of long sales cycles...of customers who can't seem to make a decision, then you need NeuroSelling(R),

Under Fire - How Australia's violent history led to gun control (Brodie Nick)(Paperback / softback)

The gripping history of guns in Australia and how we came to control

Explorers: Dinosaurs (Dixon Dougal)(Paperback / softback)

The perfect start to a journey of

Customer Experience Excellence: The Six Pillars of Growth (Knight Tim)(Paperback)

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in

Cat Poems (Various)(Paperback / softback)

'I control the mice with a cat, but how shall I control the cat?' - Franz

The Earthwise Herbal Repertory: The Definitive Practitioner's Guide (Wood Matthew)(Paperback)

Internationally known herbalist Matthew Wood takes the guesswork out of the application of medicinal plants and provides an invaluable cross-reference of constitutional types, energetic categories, and specific symptoms that helps the herbalist narrow down the number of possible remedies for a

Conversation in the Cathedral (Vargas Llosa Mario)(Paperback / softback)

The conversation flows between two individuals, Santiago and Ambrosia, who talk of their tormented lives and of the degradation and frustration that has taken over their town. In this groundbreaking novel, Mario Vargas Llosa explores the mental and moral mechanisms that govern power and the

Poison Study (Snyder Maria V.)(Paperback / softback)

How much is your life worth? In the territory of Ixia the government maintains control through the Code of Behaviour, forbidding the practice of magic, but danger lurks in mysterious

The Experience-Centric Organization: How to Win Through Customer Experience (Clatworthy Simon David)(Paperback)

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers.Author Simon Clatworthy

Sell It Like Serhant - How to Sell More, Earn More, and Become the Ultimate Sales Machine (Serhant Ryan)(Paperback / softback)

Discover how to become the ultimate sales

Seven Ancient Wonders (Reilly Matthew)(Paperback / softback)

The bestselling author of Scarecrow and Area 7 takes us on a thrilling, non-stop treasure hunt across the

Race to the Frozen North - The Matthew Henson Story (Johnson Catherine)(Paperback / softback)

A thrilling fictionalised account of the life of Matthew Henson, the first African-American man to travel to the North Pole, from the Carnegie nominated author Catherine

Life's Greatest Secret - The Race to Crack the Genetic Code (Cobb Professor Matthew)(Paperback / softback)

This thrilling account shows how discovering DNA has fundamentally influenced the way we think of life and affected every aspect of our lives. Now available in

The Whole Marketer: How to Become a Successful and Fulfilled Marketer (Dixon Abigail)(Paperback)

As marketing roles continue to evolve, expand and embrace the complexities of the modern world of business, marketers are under increasing pressure to perform as individuals and teams. The Whole Marketer argues that now is the time to take stock of technical skills required, examine the latest

Engel's England - Thirty-nine counties, one capital and one man (Engel Matthew)(Paperback / softback)

Matthew Engel takes the road less travelled through England's historic

Land of Lost Things (Weldon Cat)(Paperback / softback)

Take up the quest in the hilariously epic second installment of the How to be a Hero series, from Cat Weldon, illustrated by Katie Kear. Welcome to the Land of Lost Things. Unlikely hero Whetstone and trainee Valkyrie Lotta are on an quest to find Whetstone's long-lost father. But when Loki the

Viral (Sperling Matthew)(Paperback / softback)

The second novel from the Wellcome-Prize longlisted author of

Every Exquisite Thing (Quick Matthew)(Paperback / softback)

The powerful new novel from Matthew Quick, author of Oscar-nominated THE SILVER LININGS PLAYBOOK, is an honest and authentic exploration of love, rebellion and belonging, for readers who loved THE PERKS OF BEING A

How to sell with NLP - The Powerful Way to Guarantee Your Sales Success (Hutchinson Pat)(Paperback / softback)