Customer Rules - The 39 essential rules for delivering sensational service (Cockerell Lee)(Paperback / softback)

Customer Rules - The 39 essential rules for delivering sensational service (Cockerell Lee)(Paperback / softback)

39 essential rules to delivering impeccable service - from the man who ran

Who Rules the World? (Chomsky Noam)(Paperback / softback)

Who Rules the World is the essential account of geopolitics right now - including an afterword on President Donald Trump Noam Chomsky: philosopher, political writer, fearless activist. No one has done more to question the hidden actors who govern our lives, calling the powers that be to account

Business for Punks - Break All the Rules - the BrewDog Way (Watt James)(Paperback / softback)

Services Marketing: Integrating Customer Service Across the Firm 4e (Wilson Alan)(Paperback / softback)

The Messenger (Malik Shiv)(Paperback)

The book that inspired the sensational Audible podcast. Every reporter knows the first rule of journalism: never betray your source. But what if your source turns out to be unworthy of your silence? What if it's your source who betrays you? The Messenger is about the unlikely friendship

Seven Imperfect Rules of Elvira Carr (Maynard Frances)(Paperback / softback)

Navigating the wide world for the first time, Elvira Carr arms herself with Seven Rules to help her fit in - but soon discovers that some rules are made to be broken

Breaking the Rules (Linnell Maxine)(Paperback / softback)

Crowning the Customer - How To Become Customer-Driven (Quinn Sen. Feargal)(Paperback / softback)

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide for people who run businesses or work in

Word Wasp - A Manual for Teaching the Rules and Structures of Spelling (Cowling Harry)(Paperback / softback)

Awkward (Chmakova Svetlana)(Paperback)

Cardinal rule #1 for surviving school: Don't get noticed by the mean kids.Cardinal rule #2 for surviving school: Seek out groups with similar interests and join them.On her first day at her new school, Penelope--Peppi--Torres reminds herself of these basics. But when she trips into a quiet boy in

Delivering Happiness: A Path to Profits, Passion, and Purpose (Hsieh Tony)(Paperback)

Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek

Rules: The Way of the Cycling Disciple (Velominati The)(Paperback / softback)

'The Rules is, quite simply, the cyclist's bible... hugely entertaining and engaging.'

Army Aptitude Tests: - Spatial Reasoning & Rule Analysis for the British Army Assessment Centre (How2Become)(Paperback / softback)

The New Rules of Cheese: A Freewheeling and Informative Guide (Saxelby Anne)(Pevná vazba)

A fun and quirky guide to the essential rules for enjoying cheese, including tips on selecting and tasting different varieties, serving and pairing cheeses, as well as a brief history on cheese and a rundown of how cheeses are made. This richly illustrated book from a lauded cheesemonger--perfect

Cornish Village School - Breaking the Rules (Wilson Kitty)(Paperback / softback)

Seven Rules for Social Research (Firebaugh Glenn)(Paperback)

Seven Rules for Social Research teaches social scientists how to get the most out of their technical skills and tools, providing a resource that fully describes the strategies and concepts no researcher or student of human behavior can do without. Glenn Firebaugh provides indispensable practical

12 Rules for Life - An Antidote to Chaos (Peterson Jordan B.)(Paperback / softback)

The #1 Sunday Times bestseller from 'the most influential public intellectual in the Western world right now' (New York Times) - now in paperback.How should we live properly in a world of chaos and uncertainty?Jordan Peterson has helped millions of people, young and old, men and women, aim at a

Five Rules for Rebellion - Let's Change the World Ourselves (Walker Sophie)(Paperback / softback)

'An antidote to the rising tide of despair' - The

Ground Rules for Social Research (Denscombe Martyn)(Paperback / softback)

The book is written for undergraduate, postgraduate and professional students in the social sciences, business studies, health studies, media studies and education who need to undertake research projects as part of their

Watching the English: The International Bestseller Revised and Updated (Fox Kate)(Paperback / softback)

The Hidden Rules of English Behaviour

ten Golden Rules of Leadership (Fox Elizabeth)(Paperback / softback)

Great leadership can make a difference to any organisation. The ten Golden Rules of Leadership is a guide to help anyone develop their capabilities in this area. The simple, but practical nature of the 'rules' have proven to be a great anchor and serve as a constant reminder to motivate, develop

Learn the Nautical Rules of the Road: The Essential Guide to the Colregs (Boissier Paul)(Paperback)

Collisions are expensive Learning, understanding and remembering the International Regulations for Preventing Collisions at Sea (COLREGs) is essential for anyone venturing onto the water. Leisure boaters, as much as professional mariners, need to know the rules, and a firm understanding is

The Zombie Rule Book: A Zombie Apocalypse Survival Guide (Newton Tony)(Paperback)

Rules and tips for surviving the zombie apocalypse. The following information may save your life. This book is designed to fit perfectly in your bug-out bag If you are prepared for the zombie apocalypse you are prepared for anything Throughout this book you will learn how to survive in the event

Rules for Reverends (Fletcher Jeremy)(Paperback / softback)

Clergy inhabit a fantastic, pressurised, privileged, frustrating and humbling role. They get to join in the highest and lowest points of people's lives, often on the same day. They have experiences. If they are very skilled they learn from them as well as laugh about