Five Star Service - How to deliver exceptional customer service (Heppell Michael)(Paperback / softback)

Five Star Service - How to deliver exceptional customer service (Heppell Michael)(Paperback / softback)

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think

Crowning the Customer - How To Become Customer-Driven (Quinn Sen. Feargal)(Paperback / softback)

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide for people who run businesses or work in

Service Operations Management - Improving Service Delivery (Johnston Robert)(Paperback / softback)

Services Marketing: Integrating Customer Service Across the Firm 4e (Wilson Alan)(Paperback / softback)

Brilliant Customer Service (Stevens Debra)(Paperback / softback)

How to Save An Hour Every Day (Heppell Michael)(Paperback / softback)

Customer Rules - The 39 essential rules for delivering sensational service (Cockerell Lee)(Paperback / softback)

39 essential rules to delivering impeccable service - from the man who ran

The Customer Communication Formula: How to communicate with your customers and boost your customer service brand (Purvis Charlotte)(Pevná vazba)

An Introduction to Service Design: Designing the Invisible (Penin Lara)(Paperback)

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of

Principles of Services Marketing (Palmer Adrian)(Paperback / softback)

Develops an indispensable framework for understanding services, their effective marketing and how this drives value creation. This book reflects the importance of marketing for public services and not-for-profit organizations. It includes chapters on service systems and the experiential aspects of

Amazon Web Services in Action (Wittig Michael)(Paperback / softback)

Summary Amazon Web Services in Action introduces you to computing, storing, and networking in the AWS cloud. The book will teach you about the most important services on AWS. You will also learn about best practices regarding automation, security, high availability, and scalability. Purchase of the

Soundtracks - The Surprising Solution to Overthinking (Acuff Jon)(Paperback / softback)

Why, when, and how to start a new church service, encourage attendance, evaluate the service, and

Mossad - The Great Operations of Israel's Famed Secret Service (Bar-Zohar Michael)(Paperback / softback)

Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization (Crutcher C. William)(Paperback)

How to Become a Probation Officer: The Ultimate Career Guide to Joining the Probation Service (How2Become)(Paperback / softback)

Secret Service (Bradby Tom)(Paperback / softback)

Phone Clones (Mirchandani Kiran)(Paperback)

Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of

Service Charges - Law and Practice (Freedman Philip)(Paperback / softback)

Service Charges: Law and Practice is a best-selling guide to the legal framework in which service charges operate. It is designed to be used by all those who deal with service charges, either as landlord, tenant, agent or professional adviser. This new edition has been substantially revised. The

Sports Complex Special Services District(Paperback / softback)

This is Service Design Thinking. Basics - Tools - Cases (Stickdorn Marc)(Paperback / softback)

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this

Comrades - Communism: A World History (Service Robert)(Paperback / softback)

Robert Service's critically acclaimed and compellingly readable history of world

How to Become a GCHQ Intelligence Analyst: The Ultimate Guide to a Career in the UK's Security and Intelligence Service (How2Become)(Paperback / softback)

Creating Customer Evangelists (Huba Jackie)(Paperback)

When customers are truly thrilled about their experience with a product or service, they have the potential to become one of its influential evangelists. Savvy marketing professionals know that this group of true believers can be leveraged as a potent force to build word of mouth that leads to new

How to Master the Art of Selling Financial Services (Hopkins Tom)(Paperback)

Whether you're a financial services expert or novice, you understand the business. You've worked hard to gain your product knowledge. You study industry trends. But, do you know how to talk to clients so they'll listen?The How to Master the Art of Selling Financial Services live audio seminar shows