Customer Experience Excellence: The Six Pillars of Growth (Knight Tim)(Paperback)

Customer Experience Excellence: The Six Pillars of Growth (Knight Tim)(Paperback)

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in

The Customer Success Pioneer: The first 12 months of your journey into growth (Lucas Kellie)(Paperback)

The Experience-Centric Organization: How to Win Through Customer Experience (Clatworthy Simon David)(Paperback)

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers.Author Simon Clatworthy

Making Every Primary Lesson Count: Six Principles to Support Great Teaching and Learning (Payne Jo)(Paperback)

Advocates an approach designed to cultivate a classroom culture of growth and excellence enabling pupils to leave primary school as confident, successful learners.In Making Every Primary Lesson Count: Six Principles to Support Great Teaching and Learning, full-time primary teachers Jo Payne and Mel

Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization (Crutcher C. William)(Paperback)

CCXP Exam Preparation (Kirkland Lori)(Paperback)

The Certified Customer Experience Professional (CCXP) is one of the most dynamic and exciting new certifications available for customer centric professionals. Michael G. Bartlett is a Customer Experience (CX) professional who holds both the CCXP and PMP certifications and has over 15 years of

The New Luxury Experience: Creating the Ultimate Customer Experience (Batat Wided)(Pevná vazba)

Preface.- Part I: The Evolution of Luxury: From Object to Experience.- ​Chapter 1: Luxury, Back to Origins.- Chapter 2: The New Experiential Luxury Marketing Model.- Chapter 3: Customer Experience to Keep Up with Changing Consumer and New Luxury Consumption Trends.- Part II: The Big Five

Batman: The Dark Knight: Master Race (Miller Frank)(Paperback)

One of the most highly anticipated sequels of all-time is finally here in Batman: The Dark Knight: Master Race In 1986, Frank Miller introduced his iconic take on Batman and changed the face of comics forever. Now, three decades after Batman: The Dark Knight Returns, Miller himself has returned

Crowning the Customer - How To Become Customer-Driven (Quinn Sen. Feargal)(Paperback / softback)

How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide for people who run businesses or work in

Pillars of Hercules - A Grand Tour of the Mediterranean (Theroux Paul)(Paperback / softback)

At the gateway to the Mediterranean lie the two Pillars of Hercules: Gibraltar and Ceuta, in Morocco. Paul Theroux decided to travel from one to the other taking the long way round. He travels by a dilapidated taxi, smoke-filled bus, bicycle and even a cruise-liner. This eventful tour aims to evoke

Experience Design: A Framework for Integrating Brand, Experience, and Value (Farnham Kevin)(Paperback)

Bridge the gap between business and design to improve the customer experience Businesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes that are required to enable

World Without End (Follett Ken)(Paperback)

#1 New York Times Bestseller In 1989, Ken Follett astonished the literary world with The Pillars of the Earth, a sweeping epic novel set in twelfth-century England centered on the building of a cathedral and many of the hundreds of lives it affected. World Without End is its equally irresistible

Customer Empathy: A radical intervention in customer experience management and design (Allwood Alex)(Paperback)

Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Global performance reports show that current customer experience (CX) practices are failing organisations and their customers. Promised returns of enhanced customer value, competitive

The Travels of Sir John Mandeville (Mandeville John)(Paperback)

Ostensibly written by an English knight, the Travels purport to relate his experiences in the Holy Land, Egypt, India and China. Mandeville claims to have served in the Great Khan's army, and to have travelled in 'the lands beyond' - countries populated by dog-headed men, cannibals, Amazons and

My Life in Orange: Growing Up with the Guru (Guest Tim)(Paperback)

At the age of six, Tim Guest was taken by his mother to a commune modeled on the teachings of the notorious Indian guru Bhagwan Shree Rajneesh. The Bhagwan preached an eclectic doctrine of Eastern mysticism, chaotic therapy, and sexual freedom, and enjoyed inhaling laughing gas, preaching from a

5s for Operators: 5 Pillars of the Visual Workplace (Hirano Hiroyuki)(Paperback)

Hiroyuki Hirano's five pillars of the visual workplace: sort, set in order, shine, standardize and sustain are the most fundamental and often overlooked aspects in continuous improvement initiatives. Together, these concepts form the framework of the 5S System, a set of principles whose simplicity

Intimations - Six Essays (Smith Zadie)(Paperback / softback)

Deeply personal and powerfully moving, a short and timely series of essays on the experience of lockdown, by one of the most clear-sighted and essential writers of our timeFrom the critically acclaimed author of Feel Free, Swing Time, White Teeth and many more'There will be many books written about

Sustainability (Cohen Maurie J.)(Paperback)

Sustainability is one of the buzzwords of our times and a key imperative for economic growth, technological development, social equity, and environmental quality. But what does it really mean and how is it being implemented around the world? In this clear-eyed book, Maurie Cohen introduces students

Where Now Begins (Hardie Kerry)(Paperback)

These poems are the work of time and the cycles of growth, they are songs about saints and scholars, the natural world, exaltation and suffering and ordinary joy. There are narratives of the wondrous bewilderments of life, as well as homages to the dead and the dying, and to their courageous

Six of Crows: TV tie-in edition - Book 1 (Bardugo Leigh)(Paperback / softback)

Nominated for the CILIP Carnegie Medal 2017, this fantasy epic from the No. 1 NEW YORK TIMES bestselling author of the Grisha trilogy is gripping, sweeping and memorable - perfect for fans of George R. R. Martin, Laini Taylor and Kristin Cashore. Criminal prodigy Kaz Brekker is offered a chance at

A Knight of the Seven Kingdoms (Martin George R. R.)(Paperback)

NEW YORK TIMES BESTSELLER - Taking place nearly a century before the events of A Game of Thrones, A Knight of the Seven Kingdoms compiles the first three official prequel novellas to George R. R. Martin's ongoing masterwork, A Song of Ice and Fire. NAMED ONE OF THE BEST BOOKS OF THE YEAR BY LOS

Data Visualisation (Kirk Andy)(Paperback)

One of the 'six best books for data geeks' - Financial Times, UKWinner of the 'Printed Information Resource 2020' award from the Knowledge & Information Management Group, part of The Chartered Association of Library & Information Professionals (CILIP) (UK)With over 200 images and extensive how-to

Shoe Dog: A Memoir by the Creator of Nike (Knight Phil)(Paperback)

In this instant and tenacious New York Times bestseller, Nike founder and board chairman Phil Knight 'offers a rare and revealing look at the notoriously media-shy man behind the swoosh' (Booklist, starred review), illuminating his company's early days as an intrepid start-up and its evolution into

Bound Together (Feehan Christine)(Paperback / softback)

The #1 New York Times bestselling author of the Sea Haven novels returns to the circle of the six sisters of the heart, bound by the