Customer Experience Design Book: Simplest Way to Understand the Fundamentals of Customer Experience in the Digital Age (Rajat Chawla)(Paperback)

Nejnižší cena za posledních 60 dní: 1 421 Kč

ENbook.cz

Customer Experience Design Book: Simplest Way to Understand the Fundamentals of Customer Experience in the Digital Age (Rajat Chawla)(Paperback)

1 421 Kč

Do obchodu

Ceny a dostupnost se mohou měnit i několikrát za den. Zkontrolujte si aktuální údaje přímo v e-shopech. Všechny dostupné barvy a velikosti naleznete přímo v e-shopech.

• Popis produktu
• Historie ceny
• Další zajímavé produkty
• Jak nakoupit nejvýhodnější?

Customer Experience Design Book: Simplest Way to Understand the Fundamentals of Customer Experience in the Digital Age (Rajat Chawla)(Paperback) - popis produktu

Customer Experience Design Book: Simplest Way to Understand the Fundamentals of Customer Experience in the Digital Age (Rajat Chawla)(Paperback) - historie ceny a dostupnosti

Customer Experience Design Book: Simplest Way to Understand the Fundamentals of Customer Experience in the Digital Age (Rajat Chawla)(Paperback) - další zajímavé produkty

1 432 Kč

Customer Experience Design Book: Simplest Way to Understand the Fundamentals of Customer Experience in the Digital Age (Rajat Chawla)(Paperback)

This is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.There is a huge need for customer experience professionals, as well as aspiring customer centric companies, to learn and apply the winning principles of delivering great

448 Kč

Customer Experience Book - How to design, measure and improve customer experience in your business (Pennington Alan)(Paperback / softback)

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to

1 227 Kč

Luxury Retail and Digital Management: Developing Customer Experience in a Digital World (Chevalier Michel)(Pevná vazba)

Develop a winning customer experience in the digital world Luxury consumers are changing - they come from all over the world, they are young and they are digital natives. How can luxury brands that have built themselves as pure physical players adapt their business model and practices to address

742 Kč

Customer Understanding: Three Ways to Put the Customer" in Customer Experience (and at the Heart of Your Business)" (Franz Annette)(Paperback)

Struggling to ensure that the customer is at the center of all your business does?This book is your guide to putting the 'customer' in customer experience.Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?

582 Kč

Digital Customer Service: Transforming Customer Experience for an On-Screen World (Delisi Rick)(Pevná vazba)

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions

594 Kč

Ten Principles Behind Great Customer Experiences - The Ten Principles Behind Great Customer Experiences (Watkinson Matt)(Paperback / softback)

Overall WINNER - CMI Management Book of the Year 2014 WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014 Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than

492 Kč

Customer Empathy: A radical intervention in customer experience management and design (Allwood Alex)(Paperback)

Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Global performance reports show that current customer experience (CX) practices are failing organisations and their customers. Promised returns of enhanced customer value, competitive

1 050 Kč

The Experience-Centric Organization: How to Win Through Customer Experience (Clatworthy Simon David)(Paperback)

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers.Author Simon Clatworthy

828 Kč

Customer Experience Excellence: The Six Pillars of Growth (Knight Tim)(Paperback)

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in

604 Kč

Experience Design: A Framework for Integrating Brand, Experience, and Value (Farnham Kevin)(Paperback)

Bridge the gap between business and design to improve the customer experience Businesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes that are required to enable

464 Kč

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture (Spector Robert)(Paperback)

'Top Ten Business Books For 2017' - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with

865 Kč

100 Practical Ways to Improve Customer Experience: Achieve End-To-End Customer Engagement in a Multichannel World (Newman Martin)(Paperback)

Virtually all consumer-facing businesses talk about putting the customer first, but in reality, few deliver on this as effectively as they could. 100 Practical Ways to Improve Customer Experience walks readers through a wealth of practical tips, tools, guidelines and frameworks, for implementing

1 483 Kč

The Intuitive Customer: 7 Imperatives for Moving Your Customer Experience to the Next Level (Shaw Colin)(Pevná vazba)

You can't solve today's problems with yesterday's thinking. In The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level, authors Shaw and Hamilton explore the reasons organizations are struggling to improve their customer measures and are witnessing the plateauing

523 Kč

The Relationship Economy: Building Stronger Customer Connections in the Digital Age (Dijulius John R.)(Pevná vazba)

Creating Authentic Customer Connections in a High-Tech World In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected

791 Kč

The Power of Customer Experience: How to Use Customer-Centricity to Drive Sales and Profitability (Newman Martin)(Paperback)

Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and services alone is no longer enough to outstrip the competition. In the current digital ecosystem, consumers can instantly compare products, prices and

1 105 Kč

The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers (Hildebrand Volker)(Pevná vazba)

'This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It's more than refreshing to read the multiple case studies and well thought out approach and to hear the experienced voices of these authors. You've spent way too

1 990 Kč

The New Luxury Experience: Creating the Ultimate Customer Experience (Batat Wided)(Pevná vazba)

Preface.- Part I: The Evolution of Luxury: From Object to Experience.- ​Chapter 1: Luxury, Back to Origins.- Chapter 2: The New Experiential Luxury Marketing Model.- Chapter 3: Customer Experience to Keep Up with Changing Consumer and New Luxury Consumption Trends.- Part II: The Big Five

480 Kč

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hyken Shep)(Pevná vazba)

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All

372 Kč

CCXP Exam Preparation (Kirkland Lori)(Paperback)

The Certified Customer Experience Professional (CCXP) is one of the most dynamic and exciting new certifications available for customer centric professionals. Michael G. Bartlett is a Customer Experience (CX) professional who holds both the CCXP and PMP certifications and has over 15 years of

2od 1 310 Kč

Branded Interactions: Marketing Through Design in the Digital Age (Spies Marco)(Pevná vazba)

An essential book for anyone involved or interested in the process of digital brand building and digital communication design Digital design plays a crucial role in how customers experience a brand. However, corporate websites and online shops are now only part of interactive brand identity

345 Kč

The Way Under Our Feet: A Spirituality of Walking (Usher Graham B.)(Paperback)

Walking is one of the simplest things we do as humans. It's how most of us experience life. In The Way Under Our Feet, Graham Usher conveys how exhilarating it is to walk into the depths of our humanity. We become more ready to recognize the needs as well as the joys of others; we sift our

963 Kč

Childhood Illnesses and Immunizations: Anthroposophic Ideas to Ensure the Wellbeing of Our Children in This Digital Age (Rentea Ross)(Paperback)

Based on the authors' many years of medical experience in the 'trenches,' this book offers new ways of looking at the complex topic of childhood illnesses and immunizations. Essential information is presented from an anthroposophic point of view: ∞ Childhood Illnesses: their fundamental

940 Kč

When Digital Becomes Human: The Transformation of Customer Relationships (Van Belleghem Steven)(Paperback)

In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. In a recent global market study, 73% of respondents stated that even when a company's

1 156 Kč

Loyalty Management: From Loyalty Programs to Omnichannel Customer Experiences (Ziliani Cristina)(Paperback)

In this insightful new text, Cristina Ziliani and Marco Ieva trace the evolution of thinking and practice in loyalty management. From trading stamps to Amazon Prime and Alibaba 88 Membership, they present a fresh take on the tools, strategies and skills that underpin its key significance in

Customer Experience Design Book: Simplest Way to Understand the Fundamentals of Customer Experience in the Digital Age (Rajat Chawla)(Paperback) - jak nakoupit nejvýhodnější?

• Prohlédněte si také další produkty z jednotlivých e-shopů.
• Porovnejte si cenu produktu spolu s doplňkovým příslušenstvím.
• Zjistěte, zda můžete získat doručení zdarma.
• Zjistěte, zda můžete získat prodlouženou záruku nebo jiné výhody.
• Zjistěte, zda můžete získat doplňkové služby – montáž, odvoz starého spotřebiče a jiné.
• Nesoustřeďte se jen na cenu, ale na nabídku jako celek.