Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers (Brennan Bridget)(Paperback)

Winning Her Business: How to Transform the Customer Experience for the World's Most Powerful Consumers (Brennan Bridget)(Paperback)

Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating a customer experience that appeals to the most powerful consumer decision makers: women.When people think about the world's growth markets, they often

Why She Buys: The New Strategy for Reaching the World's Most Powerful Consumers (Brennan Bridget)(Paperback)

If the consumer economy had a sex, it would be female.If the business world had a sex, it would be male. And therein lies the pickle. Women are the engine of the global economy, driving 80 percent of consumer spending in the United States alone. They hold the purse strings, and when they've got a

Customer Empathy: A radical intervention in customer experience management and design (Allwood Alex)(Paperback)

Start leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Global performance reports show that current customer experience (CX) practices are failing organisations and their customers. Promised returns of enhanced customer value, competitive

Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies (Klaus Philipp)(Pevná vazba)

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hyken Shep)(Pevná vazba)

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All

Winning - The Ultimate Business How-to Book (Welch Jack)(Paperback / softback)

Customer Centricity: Focus on the Right Customers for Strategic Advantage (Fader Peter)(Paperback)

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value.Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong--like the

The Encyclopedia of Wealth: The Most Powerful Writings on Creating Riches from the World's Greatest Prosperity Teachers (Including Essays by Napol (Gentry Chris)(Paperback)

The essential reference tool for attaining wealth and abundance right here right now.The Encyclopedia of Wealth includes 12 of the most revered, time-honored, proven classics on attaining abundance. Here in one volume are the essential wealth writings which have influenced millions of people over

House of Bush, House of Saud: The Secret Relationship Between the World's Two Most Powerful Dynasties (Unger Craig)(Paperback)

Newsbreaking and controversial -- an award-winning investigative journalist uncovers the thirty-year relationship between the Bush family and the House of Saud and explains its impact on American foreign policy, business, and national security. House of Bush, House of Saud begins with a

Circle (Eggers Dave)(Paperback / softback)

When Mae is hired to work for the Circle, the world's most powerful internet company, she feels she's been given the opportunity of a lifetime. Run out of a California campus, the Circle links users' personal emails, social media, and finances with their universal operating system, resulting in one

How to Start Your Own Business for Entrepreneurs - How to Start Your Own Business for Entrepreneurs (Ashton Robert)(Paperback / softback)

The new edition of this bestselling book for entrepreneurs has been fully updated to offer the most extensive start-up toolkit of invaluable advice and expert guidance. Relevant to entrepreneurs of any experience, it covers absolutely every aspect of starting a business from bullet-proof plans to

Lean Production Simplified: A Plain-Language Guide to the World's Most Powerful Production System (Dennis Pascal)(Paperback)

Following in the tradition of its Shingo Prize-winning predecessors, Lean Production Simplified, Third Edition gives a clear overview of the structure and tools of the Lean production system. Written for the practitioner by a practitioner, it delivers a comprehensive insider's view of Lean

They Say You're Crazy: How the World's Most Powerful Psychiatrists Decide Who's Normal (Caplan Paula J.)(Paperback)

How are decisions made about who is normal? As a former consultant to those who construct the 'bible of the mental-health professions,' the DSM (Diagnostic and Statistical Manual of Mental Disorders), Paula Caplan offers and insider's look at the process by which decisions about abnormality are

The Gold Standard: Giving Your Customers What They Didn't Know They Wanted (Cowie Colin)(Pevná vazba)

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable 'wow' events for the world's most demanding clients.If you're searching for ways to ensure your customers walk away from your company with a

Winning Through Intimidation: How to Be the Victor, Not the Victim, in Business and in Life (Ringer Robert)(Paperback)

Why, after more than three decades, is Winning through Intimidation still one of the most talked about personal-development books of all time? Because it teaches you, in straightforward, easy-to-understand terms, how to defend yourself against the intimidators of the world.As you'll discover

Beeswax Alchemy: How to Make Your Own Soap, Candles, Balms, Creams, and Salves from the Hive (Ahnert Petra)(Paperback)

Featuring over 40 DIY projects that illustrate how to transform one of the world's most natural ingredients into tangible creations, Beeswax Alchemy is the perfect amalgamation of recipe craft book and beekeepers' guide. Considered the miracle of the beehive and used by humans for 8,000 years,

Becoming Toxic Person Proof (Ramsey Sarah K.)(Paperback)

An intimate, powerful, and insightful playbook for navigating the world's most confusing people, brought to life by the host of the globally acclaimed Toxic-Person Proof podcast. 'Your eyes will forever be opened. This is a must read for anyone who has ever trusted someone they shouldn't have or

How I Won the Yellow Jumper: Dispatches from the Tour de France (Boulting Ned)(Paperback)

Follow Ned Boulting's experiences covering the world's most famous two-wheeled race. His story offers an insider's view of life behind the scenes of the Tour, as well as detailing the complexities and absurdities of reporting on the race and confronting the riders seconds after they cross the

CCXP Exam Preparation (Kirkland Lori)(Paperback)

The Certified Customer Experience Professional (CCXP) is one of the most dynamic and exciting new certifications available for customer centric professionals. Michael G. Bartlett is a Customer Experience (CX) professional who holds both the CCXP and PMP certifications and has over 15 years of

Secrets of the Knights Templar: The Hidden History of the World's Most Powerful Order (Hodge S. J.)(Paperback)

The Knights Templar are one of the most mysterious and powerful religious orders in history. Highly trained, and adhering to a strict chivalric code, their success on the battlefield brought them both extraordinary wealth and political influence. It also ensured they would be entrusted to guard

Fix - How Nations Survive and Thrive in a World in Decline (Tepperman Managing Editor Jonathan)(Paperback / softback)

Longlisted for the FT/McKinsey Business Book of the Year Award 2016 The world's most intractable problems solved: ambitious lessons in leadership and hope from free-thinkers and innovators who have tackled our biggest challenges From immigration reform to energy resources, from political paralysis

The Prince (Machiavelli Niccolo)(Paperback)

Here is the world's most famous master plan for seizing and holding power. Astonishing in its candor The Prince even today remains a disturbingly realistic and prophetic work on what it takes to be a prince . . . a king . . . a president. When, in 1512, Machiavelli was removed from his post in his

The Elon Musk Method: Business Principles from the World's Most Powerful Entrepreneur (Cantrell Jim)(Paperback)

What does Elon Musk know that you don't?Elon Musk built Zip2 from a start-up to $22 million paycheck in three years.Then Musk built X from a start-up to $160 million paycheck in four years.Since then, he has created SpaceX and Tesla giving Musk an estimated net worth of $20 billion.Would you like

How to Attract Money (Original Classic Edition) (Murphy Joseph)(Paperback)

JOSEPH MURPHY's MOST POWERFUL PROGRAM FOR USING THE VISUALIZING FACULTIES OF THOUGHT TO ATTAIN THE LIFE YOU WANT. It is your right to be rich. Let Joseph Murphy teach you how to use your mind and the visualizing faculties of thought to attain a life of abundance. Murphy boils down the essentials to