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Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable 'wow' events for the world's most demanding clients.
If you're searching for ways to ensure your customers walk away from your company with a smile on their face and a plan to return, you found it. And any business organization can adapt the tools and techniques in this book.
Colin Cowie, one of the world's most sought-after event planners, shares the hard-won and hard-nosed advice he has learned through entertaining and engaging stories and examples. He gives readers the indisputable blueprint for creating a customer service culture that anyone can tailor to their own needs, whether you're a shopkeeper, corporate marketing director, or budding event planner
Upon coming to the United States
To know what the future holds, know what the past is hiding. This book will open your eyes to groundbreaking mysteries that will impact not only how you understand the past, but also how you can be ready for the future.Jonathan Cahn, author of the New York Times best sellers The Harbinger, The
A career guide for artists, covering everything they need to know about building a successful business after graduatingYou have the artistic talent, but do you know how to make a success of it? The thing they don't teach you in art school is just how active and engaged you need to be; you'll have
Have you ever wondered what your dog is thinking? It turns out they know just what humans want - to be walked And once they're on their way, these dogs will share exactly how to do it. For dog lovers everywhere, this picture book offers a lighthearted look at the very different ideas dogs and
Discover how the joy of giving can make your life richer, starting today. Bestselling author Randy Alcorn introduced readers to a revolution in material freedom and radical generosity with the release of the original The Treasure Principle in 2001. Now the revision to the compact, perennial
'The problem was, because Purity is an idol (a validated and worshiped idol), I didn't know who or what I'd be without my totem. My Christianity depended on Purity.' Going to a conservative Christian church when she was young, Brenda Marie Davies heard a consistent message--save yourself for
Unleash your leadership potential with this need-to-know guide, direct from the playbooks of America's most trusted leadership expert, John C. Maxwell.No matter who you are, you can lead--and lead well. That is the message New York Times bestselling author John C. Maxwell gives in this power-packed
Brooks Headley's restaurant, Superiority Burger, gave the people what they never knew they wanted: a tasty, inexpensive veggie burger and a constantly changing roster of non-French fried sides. Inciting a civilized vegetable revolution, the chef and his crew rewrote the rules of non-meat cookery
Do you know what the fox says? Based on the hugely popular YouTube video with more than 200 million views, this picture book is packed full of foxy fun. Dog goes woof. Cat goes meow. Bird goes tweet and mouse goes squeak... But what does the fox say? The lyrics of Ylvis's YouTube sensation 'The Fox
The Web has changed the game for your customers-- and, therefore, for you. Now, CustomerCentric Selling, already recognized as one of the premier methodologies for managing the buyer-seller relationship, helps you level the playing field so you can reach clients when they are ready to buy and
Maybe Jesus was joking, the disciples didn't know what they were doing and the New Testament is a lot funnier than you might think.You would think it weird if someone suddenly ascended into heaven, right? Reading between the lines, do we detect a touch of rivalry between Peter and John? And
What are you like? What's in your future? This fresh, fun horoscope guide gives you all the answers Accessible, engaging, and definitely not old school, this guide to Gemini offers authoritative information in an attractive, gifty format. Written with elegant simplicity by new and contemporary
The essential guide to making customer experience the ultimate competitive
The complete guide to feeding your baby or toddler, giving them a lifelong love of good food - the Italian way From their very first morsels, Italian infants are encouraged to explore the tastes and textures of real food - the goal being to help them develop a love of fresh ingredients and healthy
Everything a young reader needs to know about conjunctivitis: what it is, how it happens, what the symptoms are and how it is treated. The text also presents real-life stories of children who experience
Everything you need to know about climate change from the causes to the evidence to the effects and what you can do to help combat
What really happened over the summer break? A curious teacher wants to know. The epic explanation? What started out as a day at the beach turned into a globe-spanning treasure hunt with high-flying hijinks, exotic detours, an outrageous cast of characters, and one very mischievous bird Is this yet
'The queer teen historical you didn't know was missing from your life.' -- Teen Vogue, on The Gentleman's Guide to Vice and VirtueIn this funny and frothy novella that picks up where the New York Times bestselling The Gentleman's Guide to Vice and Virtue leaves off, freshly minted couple Monty and
If you spend your life giving everything to the ones you love, do you risk losing yourself along the way?MOTHER MOTHER is a poignant and powerful reading group novel about family, appealing to fans of Celeste Ng's EVERYTHING I NEVER TOLD
I wanted to know what they were experiencing, and why to us they feel so compelling, and so-close. This time I allowed myself to ask them the question that for a scientist was forbidden fruit: Who are you? Weaving decades of field observations with exciting new discoveries about the brain, Carl
Somewhere deep inside, you know what your gift, purpose, and mission are. Boyd Varty, a lion tracker and life coach, reveals how the wisdom from the ancient art of tracking can teach you how to recognize these essential ingredients in a meaningful life. Know how to navigate, don't worry about the