The Case for Universal Basic Services (Coote Anna)(Paperback)

The Case for Universal Basic Services (Coote Anna)(Paperback)

The idea that healthcare and education should be provided as universal public services to all who need them is widely accepted. But why leave it there? Why not expand it to more of life's essentials? In their bold new book, Anna Coote and Andrew Percy argue that this transformational new policy -

Life Lessons: The Case for a National Education Service (Benn Melissa)(Paperback)

A radical agenda to make our education system fit for the twenty-first centuryOur education system has been damaged by politicians who have arrogantly imposed a regime of market-driven reforms. It is time to reframe education as an essential public good, one arising from a hunger to find more

Providing Reference Services: A Practical Guide for Librarians (Gottfried John)(Paperback)

Providing Reference Services: A Practical Guide for Librarians was written for the working librarian. Topics covered include: Reference servicesReference resources and tutorials Organizing and providing services Staffing and performance managementForming helpful partnershipsFuture of reference

Ours: The Case for Universal Property (Barnes Peter)(Paperback)

We think our wealth today comes from productive corporations and workers, but they merely add icing to a cake baked long ago. In this provocative book, Peter Barnes argues that most of today's wealth is co-inherited from nature and past human efforts, not individually earned. If some of that

Psycho-Analysis for Teachers and Parents (Freud Anna)(Paperback)

Written in clear, accessible terms, the book outlines the basic findings of psychoanalysis and their implications for the understanding, care, and education of young children. Titles of the lectures are Infantile Amnesia and the Oedipus Complex; The Infantile Instinct-Life; The Latency Period; and

Cases on Emotionally Responsive Teaching and Mentoring (Ellsworth Ann M.)(Pevná vazba)

Educators who work with pre-service teachers understand the significant role they play in mentoring the next generation of teachers. Those who have 'walked the talk' and been classroom teachers themselves, working with students daily over the course of a school year, can share powerful stories on

eSourcing Capability Model for Service Providers (eSCM-SP) (Van Haren Publishing)(Paperback)

The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled

Verism - A Service Management Approach for the Digital Age (Claire Agutter)(Paperback)

VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to

Actress - LONGLISTED FOR THE WOMEN'S PRIZE (Enright Anne)(Paperback / softback)

Strategic Supervision: A Brief Guide for Managing Social Service Organizations (Pecora Peter J.)(Paperback)

Offering social service agency leaders the necessary skills for day-to-day supervision practice This guide presents readers with a practical overview to the most important aspects of supervisory leadership and personnel management within the social work environment. Strategic Supervision serves as

Customer Rules - The 39 essential rules for delivering sensational service (Cockerell Lee)(Paperback / softback)

39 essential rules to delivering impeccable service - from the man who ran

Human Resource Management in Service Work (Korczynski Marek)(Paperback)

This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a

Spending Wisely: Buying Health Services for the Poor (Preker Alexander S.)(Paperback)

With a special focus on strategic purchasing and contracting of services from nongovernmental providers, 'Spending Wisely' reviews ways to make public spending on health care more efficient and equitable in developing countries. The underlying premise is that it is necessary to separate the

Millionaire Service Advisor: A System for Collecting and Caring for Customers (Collins Chris)(Paperback)

Service Advisors in the Automotive industry create, arguably, more gross profit than any other employee in the dealership and receive the least amount of training. On top of that, they also have the most influence on customer retention and future new car purchases.The facts are, according to NADA,

The Hippopotamus Defence: A Deceptively Dangerous Universal Chess Opening System for Black (de Santis Alessio)(Paperback)

Anne Frank (Poole Josephine)(Paperback / softback)

This picture book biography tells the incredible story of Anne Frank for a younger audience. Anne Frank's diary telling the story of her years in hiding from the Nazis has affected millions of people. In the first half of the book we meet Anne as a small child growing up with her family in

Universal Method for Saxophone (Deville Paul)(Paperback)

Commonly referred to as 'The Saxophone Bible,' this volume is the trusted training method for aspiring and serious musicians. From how to play your first note to mastering advanced concert pieces, it offers exercises and advice for every stage of learning, making it both an excellent guide for

The Secret Diaries of Miss Anne Lister - Vol.2 (Lister Anne)(Paperback)

ANNE LISTER IS THE INSPIRATION FOR GENTLEMAN JACK, THE ACCLAIMED BBC/HBO SERIES BY SALLY WAINWRIGHT, STARRING SURANNE JONES. 'The Lister diaries are the Dead Sea Scrolls of lesbian history; they changed everything. By resurrecting them and editing them with such loving attention and intelligence,

Black Lotus (K'Wan)(Paperback)

Selected for the Library Services for Youth in Custody 2015 In The Margins List One of Library Journal's Best African American Fiction Books of 2014 A] heart-thumping thriller...K'wan does a masterful job of keeping readers on their toes right up to the very last page.--Publishers Weekly Fans

Anne of Ingleside (Montgomery L. M.)(Paperback)

The sixth book in the Anne Shirley series.'It's been lovely to be Anne of Green Gables again for a week, but it's a hundred times lovelier to come back and be Anne of Ingleside'There's never a dull moment at Ingleside, Anne's lively home: Anne is now the mother of five children - with a sixth baby

Yesterday's Girl (Jacobs Anna)(Paperback / softback)

Widowed; poor; childless; the outlook is grim for Vi . . . The gripping new novel from Anna

Langford's Basic Photography: The Guide for Serious Photographers (Fox Anna)(Paperback)

This seminal photography text, now in its 10th edition and celebrating its 50th anniversary, has been revamped, reorganized, and modernized to include the most up-to-date, need to know information for photographers. Ideal for students, beginners, and advanced users wanting to brush up on the

The Buccaneer (Chorlton Martyn)(Paperback)

The Blackburn, later Hawker Siddeley, Buccaneer enjoyed an incredible service career that lasted for over four decades. Designed as a carrier-borne attack aircraft, the Buccaneer was a solid aircraft designed to take the punishment of carrier operations and the constant stresses to the airframe

Green Hands (Whitton Barbara)(Paperback)

The year is 1943, and a month into their service as Land Girls, Bee, Anne, and Pauline are dispatched to a remote farm in rural Scotland. Here they are introduced to the realities of lending a hand on the land, and grueling work and inhospitable weather makes it a struggle to keep their spirits