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The idea that healthcare and education should be provided as universal public services to all who need them is widely accepted. But why leave it there? Why not expand it to more of life's essentials? In their bold new book, Anna Coote and Andrew Percy argue that this transformational new policy - Universal Basic Services - is exactly what we need to save our societies and our planet. The old argument that free markets and individual choice are the best way to solve pressing problems of poverty, inequality and environmental degradation has led us to catastrophe, and must be abandoned. The authors show that expanding the principle of collective universal service provision to everyday essentials like transport, childcare and housing is not only the best way of tackling many of the biggest problems facing the contemporary world: it's also efficient, practical and
The idea that healthcare and education should be provided as universal public services to all who need them is widely accepted. But why leave it there? Why not expand it to more of life's essentials? In their bold new book, Anna Coote and Andrew Percy argue that this transformational new policy -
A radical agenda to make our education system fit for the twenty-first centuryOur education system has been damaged by politicians who have arrogantly imposed a regime of market-driven reforms. It is time to reframe education as an essential public good, one arising from a hunger to find more
Providing Reference Services: A Practical Guide for Librarians was written for the working librarian. Topics covered include: Reference servicesReference resources and tutorials Organizing and providing services Staffing and performance managementForming helpful partnershipsFuture of reference
We think our wealth today comes from productive corporations and workers, but they merely add icing to a cake baked long ago. In this provocative book, Peter Barnes argues that most of today's wealth is co-inherited from nature and past human efforts, not individually earned. If some of that
Written in clear, accessible terms, the book outlines the basic findings of psychoanalysis and their implications for the understanding, care, and education of young children. Titles of the lectures are Infantile Amnesia and the Oedipus Complex; The Infantile Instinct-Life; The Latency Period; and
The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled
Educators who work with pre-service teachers understand the significant role they play in mentoring the next generation of teachers. Those who have 'walked the talk' and been classroom teachers themselves, working with students daily over the course of a school year, can share powerful stories on
Author Anne E. Angelheart's intention in writing this book is to provide the information that will empower and encourage individuals to realize their ultimate potential and enhance their own lives by applying the wisdom from the ancient and forgotten laws of the universe. You can change your life
VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to
Offering social service agency leaders the necessary skills for day-to-day supervision practice This guide presents readers with a practical overview to the most important aspects of supervisory leadership and personnel management within the social work environment. Strategic Supervision serves as
This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a
39 essential rules to delivering impeccable service - from the man who ran
Service Advisors in the Automotive industry create, arguably, more gross profit than any other employee in the dealership and receive the least amount of training. On top of that, they also have the most influence on customer retention and future new car purchases.The facts are, according to NADA,
With a special focus on strategic purchasing and contracting of services from nongovernmental providers, 'Spending Wisely' reviews ways to make public spending on health care more efficient and equitable in developing countries. The underlying premise is that it is necessary to separate the
ANNE LISTER IS THE INSPIRATION FOR GENTLEMAN JACK, THE ACCLAIMED BBC/HBO SERIES BY SALLY WAINWRIGHT, STARRING SURANNE JONES. 'The Lister diaries are the Dead Sea Scrolls of lesbian history; they changed everything. By resurrecting them and editing them with such loving attention and intelligence,
The sixth book in the Anne Shirley series.'It's been lovely to be Anne of Green Gables again for a week, but it's a hundred times lovelier to come back and be Anne of Ingleside'There's never a dull moment at Ingleside, Anne's lively home: Anne is now the mother of five children - with a sixth baby
Selected for the Library Services for Youth in Custody 2015 In The Margins List One of Library Journal's Best African American Fiction Books of 2014 A] heart-thumping thriller...K'wan does a masterful job of keeping readers on their toes right up to the very last page.--Publishers Weekly Fans
This picture book biography tells the incredible story of Anne Frank for a younger audience. Anne Frank's diary telling the story of her years in hiding from the Nazis has affected millions of people. In the first half of the book we meet Anne as a small child growing up with her family in
Commonly referred to as 'The Saxophone Bible,' this volume is the trusted training method for aspiring and serious musicians. From how to play your first note to mastering advanced concert pieces, it offers exercises and advice for every stage of learning, making it both an excellent guide for
Widowed; poor; childless; the outlook is grim for Vi . . . The gripping new novel from Anna
This seminal photography text, now in its 10th edition and celebrating its 50th anniversary, has been revamped, reorganized, and modernized to include the most up-to-date, need to know information for photographers. Ideal for students, beginners, and advanced users wanting to brush up on the
Dick and Dorothea - also known as The Ds - arrive in Norfolk all ready to learn how to sail. They couldn't hope for a better teacher than Tom Dudgeon. But Tom is in a spot of trouble. After seeing the beastly Margoletta moored clean across the nests of his beloved coots, Tom set the motorcruiser