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'A master of persuasion.' Forbes 'This book blew my mind.' Adam Grant, bestselling author of Originals A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake. Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion. 'Filled with insights that apply to everyday negotiations.' Business Insider 'A stupendous book.' The Week 'It's rare that a book is so gripping and entertaining while still being actionable and applicable.' Inc.
'A master of persuasion.' Forbes 'This book blew my mind.' Adam Grant, bestselling author of Originals A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss
As compelling as a TV box set - when will your Chris Carter addiction
By the 1970s, it looked as if QE2 would be the last of the great transatlantic ocean liners. However, more than three decades later the world watched in awe as Queen Mary 2, the largest, longest, grandest and most expensive ocean liner ever to be constructed, set sail on her maiden voyage in 2004
As the population ages, this book reveals how divides that are apparent through childhood and working life change and are added to in later life. Two internationally renowned experts in ageing look beyond longstanding factors like class, gender and ethnicity to explore new social divisions,
If you're 18, love football and can bend a ball like Beckham, the world's your oyster, right? Wrong. If you're Jess - 18, Indian and a girl - forget
The 10 Commandments draws on the finest selections of Q Magazine's archives, as well as never-before-seen material, to create the ultimate, outrageous guide to life from the world's most famous rock
If God asked you, as He did with Abraham, to sacrifice your 'pride and joy,' your 'Isaac,' could you do it? From the Scriptures, Derek Prince shows that God will give back to you abundantly when you are willing to yield to Him. He also discusses
It is never too late to change your brain and transform your
A profoundly disturbing novel that ruthlessly dissects American life in the late 1960s, from the author of The White Albumand The Year of Magical
This is Britain as you've never read it. This is Britain as it has never been told. From Newcastle to Cornwall, from the birth of the twentieth century to the teens of the twenty-first, Girl Woman Other follows a cast of twelve characters on their personal journeys through this country and the last
If you've ever wondered what keeps life on earth ticking, you've come to the right place. Using fascinating infographics, discover the fundamental processes behind animals' and plants' lives: how plants make energy; how predators hunt and how living things are
The Five Love Languages saved your marriage - this book will transform your
'A book to savour, to practise, and take to heart' Professor Mark Williams'As clear and inspired as it gets' Ruby WaxFour steps to counterbalance your brain's negativity bias and learn to hardwire happiness in only a few minutes each
The villagers had never seen anything like it: dense white curtains of snow that instantly transformed the landscape. Not in autumn, not here in Burgundy. And on the same night a baby was discovered, dark-eyed little Maria, who would transform all their
A workbook approach to comedy writing as creative problem-solving. It offers tools of the trade such as Clash of Context, Tension and Release, The Law of Comic Opposites, The Wildly Inappropriate Response, and The Myth of the Last Great Idea to writers, comics, and anyone else who wants to be
'If you've never read it, now is the moment. This translation will show that you don't read War and Peace, you live it' The Times Tolstoy's enthralling epic depicts Russia's war with Napoleon and its effects on the lives of those caught up in the
The story of one of the most remarkable women of the medieval world, as you have never read it beforeA French peasant girl who heard voices from God, Joan convinced the royal court of her divine calling and became a teenage warrior, leading an army to victory against the
- What were you in life?- In life, as you put it, I was a schoolmaster. The Beth, an old fashioned cradle-to-grave hospital serving a town on the edge of the Pennines, is threatened with closure as part of an NHS efficiency
The fate of the world as we know it depends on a group of teenagers who have never met... They're all members of Drone Academy, a team of anonymous, virtual-reality wearing teenagers who communicate exclusively in cyberspace and interact only through their high-tech
WITHIN THREE MONTHS, ICE WILL COVER THE EARTH, AND LIFE AS WE KNOW IT WILL END. It was the last thing we expected, but the world is freezing. A new ice age has dawned and humanity has been forced to confront its own extinction. Billions have fled the glaciers, crowding out the world's last
In the middle of the twenty-first century, life as we know it has changed for all time. Shira Shipman's marriage has broken up, and her young son has been taken from her by the corporation that runs her zone, so she has returned to Tikva, the Jewish town where she grew up. There, she is welcomed by
All at once, it was as if the stars leapt closer. Grandma grabbed the boy, raising him high above the rooftiles on her head. She was alive!The boy's grandma was a famous architect. Unwilling to accept she has gone, the boy builds a giant structure from the bricks and girders he