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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving
A practical and valuable guide to how to become a better listener in every area of your lifeSamaritans have always been there in times of trouble, but we don't only need good listeners when we're in a time of crisis - we need them when we're struggling to make a decision, dealing with a difficult
Difficult conversations just got easierHow do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly
What about conversations, in which players discuss a topic by starting each sentence with a consecutive letter of the alphabet? This title sets out to revive the tradition of indoor family games. It features games of logic and memory, wordplay, card games, role-play, and rough and
A tender and heartwarming novel that explores the trials of losing what matters most--and how there's always more than we can imagine left to find--from the New York Times bestselling author of How to Walk Away and Things You Save in a Fire Now a major motion picture starring Leslie Bibb and Josh
A powerful new novel from global bestseller Nora Roberts about finding what matters most in the least expected
WHT CNNCTS THS CLS? Britain's most fiendishly difficult quiz is back. Do you have what it takes to make it to the grand final? With their first bestselling quiz book, the Only Connect team tested your lateral thinking with killer connections, challenging sequences and byzantine walls. Now, Only
Learn to speak up for what really matters In Having Hard Conversations, Jennifer Abrams showed educators how to confront colleagues about work-related issues through a planned, interactive, and personal approach. In this sequel, readers move deeper into preparing for those conversations while
Discusses in nontechnical language ten central questions about technology that illuminate what technology is and why it matters.Technology matters, writes David Nye, because it is inseparable from being human. We have used tools for more than 100,000 years, and their central purpose has not always
What exactly does being lesbian, gay, bisexual or transgender mean? How has the gay rights movement helped to change society's view of the LGBT community during the past century? How do people 'come out' to their friends? Using real-life case studies, this book gives sensitive insights into what it
A top psychologist's guide to resolving conflict at work, at home and in the public
FROM THE INTERNATIONALLY BESTSELLING AUTHOR OF ESSENTIALISM COMES A GUIDE TO MAKING THE MOST IMPORTANT TASKS EFFORTLESS The intricacy of modern life has created a false dichotomy between things that are 'hard and important,' and those that are 'easy and trivial.' Everything has become so much
Discusses how other countries can emulate Scandinavia's
Confronting and solving problems is a painful process which most of us attempt to avoid. And the very avoidance results in greater pain and an inability to grow both mentally and spiritually. Drawing heavily on his own professional experience, leading psychiatrist Dr M. Scott Peck suggests ways in
Bruce Grobbelaar is the most decorated goalkeeper in Liverpool FC's 125-year history. And yet, question marks have followed him around; question marks about his goalkeeping suitability; question marks about his integrity after match fixing allegations were laid against him. Here, Grobbelaar takes
Purpose in the handbook for discovering and leading with
A fresh reflection on what makes life meaningful Most people, including philosophers, tend to classify human motives as falling into one of two categories: the egoistic or the altruistic, the self-interested or the moral. According to Susan Wolf, however, much of what motivates us does not
How ought we to live? What really exists? How do we know? This Very Short Introduction discusses some of the key questions philosophy engages with. Edward Craig explores important themes in ethics, and the nature of knowledge and the self, through readings from Plato, Hume, Descartes, Hegel,
How you dress matters. What you wear affects your mood, how you feel about yourself and how others think about you. As an Ivy League educated therapist, publicist, former model and fashion designer, Dawnn Karen is an authority on the use of clothing to express identity and boost mood. Karen has
What matters in people's social lives? What motivates and inspires our society? How do we enact what we know? Since the first edition published in 1980, Content Analysis has helped shape and define the field. In the highly anticipated Fourth Edition, award-winning scholar and author Klaus