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Managing hospitality experiences is a crucial part of the hospitality business and industry alike. While many textbooks cover the management of hospitality services, this text focuses specifically on experiences, while also providing a full and detailed insight into the ways in which experiences are designed and delivered.
Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. This book includes a range of important contemporary topics, such as sustainability, resilience and ethics; supported throughout by learning objectives, case studies, review questions, links to videos andManaging hospitality experiences is a crucial part of the hospitality business and industry alike. While many textbooks cover the management of hospitality services, this text focuses specifically on experiences, while also providing a full and detailed insight into the ways in which experiences
Today's economy is dominated by the rapidly growing service sector. Even businesses primarily selling goods are reinventing their image and positioning themselves as service providers. Introduction to Hospitality Management: Creating Excellent Guest Experiences 2e takes students on a journey
Hospitality: An Introduction introduces the concept of hospitality to the readers and presents hospitality as a service industry. It demonstrates travel and tourism as an impeccable part of the hospitality business and discusses the operational development of the hotel and lodging industry. Also
This book gives a radically new reading of Russia's cultural history. Alexander Etkind traces how the Russian Empire conquered foreign territories and domesticated its own heartlands, thereby colonizing many peoples, Russians included. This vision of colonization as simultaneously internal and
Cruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues, providing a practical guide for
Practical help for managing distressing voice hearing experiences Have you ever heard someone talking to you, but when you turned around no one was there? Voice hearing is more common than might be expected. Many of those who experience this phenomenon won't find it distressing, while some may find
'Entrepreneurship in Hospitality and Tourism: a global perspective' gives a new and definitive overview of the vital role and effective practice of entrepreneurship in one of the most dynamic industry sectors in the world. The highly qualified international team of contributors ensures a global
In FANTASY LOVER, international bestselling author Sherrilyn Kenyon has penned a highly original novel inspired by Greek mythology that it is utterly captivating and completely
Body, Breath and Being explores the Alexander Technique through the experiences of those who have studied it and benefited from it. The book offers a new view of the way we use our bodies and the consequences not only on our health, but also our approach to
An innovative and cross-cutting approach to Hospitality that examines the fundamentals of the subject in a concise and commendable way. Roy Wood's academic and practitioner expertise is brought to bear on this succinct synthesis of the subject that will quickly become a must read for all students
Revenue Management for the Hospitality Industry is filled with practical examples and best practices on the topic of revenue management, a critical aspect of the industry. Through numerous revenue management examples from the hospitality industry and a running case example throughout the book,
This textbook explores the fundamental principles of marketing applied to tourism and hospitality businesses, placing special emphasis on SMEs in the international tourism industry. It includes examples from a wide range of destinations, from emerging markets to high-income countries. Taking a
Framed within basic marketing principles, Marketing for Tourism, Hospitality & Events highlights the global shift in tourism demographics today, placing a particular emphasis on the role of digital technology and its impact on travel products and services. Covering developments across a broad
From No.1 New York Times bestseller Sherrilyn Kenyon comes the next blockbuster in her phenomenal Dark-Hunter
From No.1 New York Times bestseller Sherrilyn Kenyon comes the next blockbuster in her phenomenal Dark-Hunter
Fun for Paladins the world over comes the latest Sherrilyn Kenyon coloring book. Cut to a practical size that'll fit in a pocket book or small backpack, you can carry it everywhere you go. With more than a hundred graphic depictions of Sherri's worlds and characters. Fun for the whole family
The work of Jane Kenyon is a gift to poetry. Her quietly musical poems are intensely moving, compassionate meditations intently probing the life of the heart and spirit. Observing and absorbing small miracles in everyday life, these apparently simple poems grapple with fundamental questions of
From No.1 New York Times bestseller Sherrilyn Kenyon comes the next blockbuster in her phenomenal Dark-Hunter
New pocket sized Dark-Hunters, League and other Sherrilyn Kenyon series characters now for readers to carry and color wherever they go. This convenient size will travel well and fit in backpacks and pocketbooks so that readers can carry it with them to enjoy on the go
Fun for Paladins the world over comes the latest Sherrilyn Kenyon coloring book. Cut to a practical size that'll fit in a pocket book or small backpack, you can carry it everywhere you go. With more than a hundred graphic depictions of Sherri's worlds and characters. Fun for the whole family