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As a customer success leader, whose insight do you rely on for success?
Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust?
Wayne McCulloch has more than 25 years of experience in the software industry-years spent in training, adoption, and customer experience, the building blocks for customer success. Now he's sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization. From customer journey actions to the development of
As a customer success leader, whose insight do you rely on for success?Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what
Are you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resources. It's a company mindset that can unlock the biggest opportunities in business. Customer success can help streamline experiences, grow product engagement and
The definitive 'Customer Success Manager How-To-Guide' for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the
'The perfect concise guide to creating your own company from scratch: brilliant' Graham RichardsThe Seven Stages to Launch You to SuccessThere is much to consider when starting a business. Knowing what to do first, whether you have a concept that works for you, what resources to access and how to
TENS OF THOUSANDS OF BUSINESS OWNERS, AROUND THE WORLD, HAVE USED BUSINESS BUILDER'S BLUEPRINT TO LEAD THEIR BUSINESSES TO INCREASED PROFITS WHILE ACHIEVING THEIR PERSONAL VISIONS FOR SUCCESSIn 1990, Allen E Fishman founded The Alternative Board(R) (TAB), which is the world's largest franchise
Combine the strengths of Angular, the leading framework for developing complex client-side applications, and ASP.NET Core MVC 3, the latest evolution of Microsoft's framework for server-side applications. This new edition offers updated Angular, ASP.NET Core 3, Entity Framework Core 3 examples, an
Entrepreneurship is challenging, whatever your background, in the current science- and technology-driven Western world. However, unlike traditionally dominant, native-born, white male entrepreneurs in Silicon Valley and elsewhere, those who face greater hurdles blocking their path to success
Proven solutions for a better night's sleep, from the 'sleep guru' to elite athletes--rest for success in work, sports, and life One-third of our lives -- that's 3,000 hours a year--is spent trying to sleep. The time we spend in bed shapes our moods, motivation, alertness, decision-making skills,
This is a book you will cherish for a lifetime, for within its pages are the secrets to making all your dreams come true. Based on natural laws that govern all of creation, this book shatters the myth that success is the result of hard work, exacting plans, or driving ambition. Instead, Deepak
Harness the full power of the behavioral data in your company by learning tools specifically designed for behavioral data analysis. Common data science algorithms and predictive analytics tools treat customer behavioral data, such as clicks on a website or purchases in a supermarket, the same as
Your business plan: turn ten minutes of attention into investment.'David's book is an invaluable resource for any entrepreneur seeking to raise funding. Based on years of experience, David shows how to keep things short and clear ' --Thomas Hellmann, Professor of Entrepreneurship and Innovation, Sa
People analytics (also known as HR analytics) is revolutionizing Human Resource Management. Get ready for the future of HR and discover how you can leverage the power of data to drive better outcomes for your business and employees.We set out to write an inspiring book for (HR) professionals,
In this pioneering, practical book for parents, neuroscientist Daniel J. Siegel and parenting expert Tina Payne Bryson explain the new science of how a child's brain is wired and how it matures. Different parts of a child's brain develop at different speeds and understanding these differences can