The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (Dijulius John R.)(Pevná vazba)

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (Dijulius John R.)(Pevná vazba)

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently,

The Relationship Economy: Building Stronger Customer Connections in the Digital Age (Dijulius John R.)(Pevná vazba)

Creating Authentic Customer Connections in a High-Tech World In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected

Delivering Happiness: A Path to Profits, Passion, and Purpose (Hsieh Tony)(Pevná vazba)

Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek

Digital Customer Service: Transforming Customer Experience for an On-Screen World (Delisi Rick)(Pevná vazba)

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions

The Customer Communication Formula: How to communicate with your customers and boost your customer service brand (Purvis Charlotte)(Pevná vazba)

Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation (Brown Tim)(Pevná vazba)

The subject of 'design thinking' is the rage at business schools, throughout corporations, and increasingly in the popular press--due in large part to the work of IDEO, a leading design firm, and its celebrated CEO, Tim Brown, who uses this book to show how the techniques and strategies of design

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hyken Shep)(Pevná vazba)

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All

The Leader's Guide to Storytelling: Mastering the Art and Discipline of Business Narrative (Denning Stephen)(Pevná vazba)

How leaders can use the right story at the right time to inspire change and action This revised and updated edition of the best-selling book A Leader's Guide to Storytelling shows how storytelling is one of the few ways to handle the most important and difficult challenges of leadership: sparking

The Change Catalyst: Secrets to Successful and Sustainable Business Change (MacPherson Campbell)(Pevná vazba)

WINNER OF BUSINESS BOOK OF THE YEAR 2018 (The Business Book Awards) 'Essential reading for CEOs and leaders of change.' - Martin Davis, CEO, Kames Capital 88% of change initiatives fail. The Change Catalyst provides you with the insight, tools and know-how you need to make sure your next change,

Blueprint for Revolution - how to use rice pudding, Lego men, and other non-violent techniques to galvanise communities, overthrow dictators, or simply change the world (Popovic Srdja)(Paperback / softback)

Outlines the author's philosophy for implementing peaceful world change and provides a model for activists everywhere through stories of his own experience toppling dictatorships (peacefully) and of smaller examples of social change (like Occupy Wall Street or fighting for gay

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business (Chase Richard)(Pevná vazba)

Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what's driving your customer's behavior? NOW YOU CAN! The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time. In this economic climate,

How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services (Fletcher Doug)(Pevná vazba)

The real-world guide to selling your services and bringing in businessHow Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the 'product, ' you know that you cannot be successful unless you bring in clients. The problem is,

Compassion Inc. - Unleashing the Power of Empathy in Life and Business (Sinha Gaurav)(Pevná vazba)

Be inspired to transform your business to change the world. Do you ever wonder how successful businesses can be used as a force for

The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results (Wride Matthew)(Pevná vazba)

Ever notice how companies with the best service also have the happiest employees? That's no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact

Sales Leadership: The Essential Leadership Framework to Coach Sales Champions, Inspire Excellence, and Exceed Your Business Goals (Rosen Keith)(Pevná vazba)

'Coaching is the universal language of learning, development, and change.'Imagine a workplace without fear, stress, or worry. Instead, you're acknowledged as a valued, contributing team player who doesn't sacrifice priorities, values, happiness, or your life for your job. Sound ludicrous? Consider

Luxury Retail and Digital Management: Developing Customer Experience in a Digital World (Chevalier Michel)(Pevná vazba)

Develop a winning customer experience in the digital world Luxury consumers are changing - they come from all over the world, they are young and they are digital natives. How can luxury brands that have built themselves as pure physical players adapt their business model and practices to address

The Customer-Funded Business: Start, Finance, or Grow Your Company with Your Customers' Cash (Mullins John)(Pevná vazba)

Who needs investors? More than two generations ago, the venture capital community- VCs, business angels, incubators and others -convinced the entrepreneurial world that writing business plans andraising venture capital constituted the twin centerpieces ofentrepreneurial endeavor. They did so for

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Michelli Joseph)(Pevná vazba)

Discover the secrets of world-class leadership When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer

Digital Sense: The Common Sense Approach to Effectively Blending Social Business Strategy, Marketing Technology, and Customer Experie (Wright Travis)(Pevná vazba)

Compete in the digital world with pragmatic strategies for success Digital Sense provides a complete playbook for organizations seeking a more engaged customer experience strategy. By reorganizing sales and marketing to compete in today's digital-first, omni-channel environment, you gain newfound

Professional Services Marketing: How the Best Firms Build Premier Brands, Thriving Lead Generation Engines, and Cultures of Business Development Succe (Doerr John E.)(Pevná vazba)

A proven approach to revenue-generating marketing and client development Professional Services Marketing is a fully field-tested and research-based approach to marketing and client development for professional services firms. The book, now in its Second Edition, covers five key areas that are

My First Summer in the Sierra (Muir John)(Pevná vazba)

John Muir's beloved adventure in the Sierra reissued to entertain, encourage, and inspire contemporary naturalists.Considered one of the patron saints of twentieth-century environmental activity, John Muir's appeal to modern readers is that he not only explored the American West but also fought for

Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification (Paharia Rajat)(Pevná vazba)

The New York Times and Wall Street Journal bestseller! The new secret to driving LOYALTY THAT PAYS Once revolutionary, loyalty programs designed to differentiate products quickly became commoditized. And yet, billions of dollars are still spent every year on programs that are doomed to fail. These

F**k the Establishment: 101 Ways to Get Your Voice Heard and Change the World (The F Team)(Pevná vazba)

A helpful and positive illustrated guide to exacting the change in the world you want to see, using the tools you already have at your disposal. The mood in the world right now isn't good. Some of us might be feeling let down by our governments, or watching the rich and poor divide increase, or

Trading with the Enemy: Britain, France, and the 18th-Century Quest for a Peaceful World Order (Shovlin John)(Pevná vazba)

Britain and France waged war eight times in the century following the Glorious Revolution, a mutual antagonism long regarded as a 'Second Hundred Years' War.' Yet officials on both sides also initiated ententes, free trade schemes, and colonial bargains intended to avert future conflict. What drove