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Endorsed by the Chartered Banker Institute as required reading for its Chartered Banker programme, Retail and Digital Banking looks at the changes that have occurred for retail branches, developments in onshore and offshore operations, call centres and the impact of technology and other critical factors in retail and digital banking's journey. This book considers the evolution of retail banking services and the major role that technology has played in providing high-quality and cost-effective services to consumers. This fascinating text then goes on to offer expert thought leadership on the future of retail banking and what this could mean for existing established banks and disruptive new entrants.
Retail and Digital Banking offers readers the opportunity to take a step back and consider the evolution of the sector in which they work and the
Endorsed by the Chartered Banker Institute as required reading for its Chartered Banker programme, Retail and Digital Banking looks at the changes that have occurred for retail branches, developments in onshore and offshore operations, call centres and the impact of technology and other critical
Case Study Research: Principles and Practices provides a general understanding of the case study method as well as specific tools for its successful implementation. These tools are applicable in a variety of fields including anthropology, business and management, communications, economics,
Endorsed by the Chartered Banker Institute as core reading for its professional qualifications, Culture, Conduct and Ethics in Banking emphasizes the importance of professionalism for banks, and explores how all staff play a key role in putting customers at the heart of their business. Taking an
Modern Banking focuses on the theory and practice of banking, and its prospects in the new millennium. The book is written for courses in banking and finance at Masters/MBA level, or undergraduate degrees specialising in this area. Bank practitioners wishing to deepen and broaden their
Crime Prevention: Principles, Perspectives and Practices introduces readers to the theory and practice of crime prevention. Now in its third edition, this book argues for a combination of social and situational/environmental crime prevention strategies as more effective alternatives to policing,
A thorough analysis of banking regulation, with a focus on recent international, European and UK bank regulatory and policy developments, including Basel IV, bank resolution and Brexit. Aimed at students and practitioners, this book's inter-disciplinary perspective incorporates law, economics,
This thought-provoking and timely book asserts that the dichotomy between leaders and managers described in much business literature fails to recognize how the two roles overlap. The book discusses techniques for senior executives based on history and neuroscience to enhance their managerial
Systemic Coaching and Constellations offers a refreshingly uncomplicated path into a potentially complex subject, demonstrating how to understand and manage intricate relationship systems as part of a powerful coaching agenda. This book provides a comprehensive introduction to the principles that
Language Assessment: Principles and Classroom Practices is designed to offer a comprehensive survey of essential principles and tools for second language assessment. Its first and second editions have been successfully used in teacher-training courses, teacher certification curricula, and TESOL
Leading schools is becoming almost daily a more complex and demanding job. Connecting Leadership and Learning reassesses the purpose of schools, the nature of learning and the qualities of leadership that make schools authentic places of learning. Starting with a review of what we can claim to know
This easy-to-use, chapter-by-chapter companion to Mosby's Pharmacy Technician: Principles and Practice, 6th Edition helps you solidify your understanding and mastery of key skills and concepts. Each chapter of this combination workbook and lab manual contains a wide variety of review questions,
This book provides a foundation of principles and practices of nonviolence and offers a way to practice nonviolence in our current times and in our day to day lives. Martin Luther King Jr. and Mahatma Gandhi are remembered as pioneers for nonviolence and for their social justice and civil rights
Principles and Practice of Soil Science, Fourth Editionprovides a current and comprehensive introduction to soil science for students in the fields of environmental and agricultural science, ecology, soil and land management, natural resource management and environmental engineering. Covers all
Principles and Practice of Big Data: Preparing, Sharing, and Analyzing Complex Information, Second Edition updates and expands on the first edition, bringing a set of techniques and algorithms that are tailored to Big Data projects. The book stresses the point that most data analyses conducted on
This popular textbook provides a clear and comprehensive introduction to the principles and practice of clinical oncology. Ideal for medical undergraduates, clinicians and other health professionals who want to increase their understanding of the challenges of managing patients with cancer, the
This sharp, innovative book champions the rising significance of ethnographic research on the use of digital resources around the world. It contextualises digital and pre-digital ethnographic research and demonstrates how the methodological, practical and theoretical dimensions are increasingly
Introducing the basic principles of research theory and practice, this book is the ideal starter text for any counselling trainee or practitioner learning about the research process for the first time. Structured around common training topics, the book: - Explains why you need to do research at
Coaching delivers high performance in you, your team, and your organization. 'Coaching for Performance is the proven resource for all coaches and pioneers of the future of coaching.' - Magdalena N. Mook, CEO, International Coach Federation (ICF) 'Shines a light on what it takes to create high
The Principles and Practice of Yoga in Health Care is a professional-level textbook with contributions by multiple expert researchers and therapists in the field. This book brings together the science and the practice of yoga therapysupports the emergence of yoga therapy as a credible