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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times: 'The customer is always right.' But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
Produkt Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation (Bacal Robert)(Paperback) popisuje EAN kód 9780071745062.
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: 'The customer is always right.' But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the
The Right Phrase for Every Situation . . . Every Time Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization. Perfect Phrases for Managers and Supervisors, second edition, has been
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME Any successful leader will tell you: Giving a strong presentation is the most immediate and powerful way to set goals, form strategies, and sell your vision-to both internal and external audiences. Perfect Phrases for Executive Presentations not
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME As an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal and external stakeholders is key to the success of your office and organization. Perfect
Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Ren e Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging
Everyone wants to shine in business meetings-whether they are leading them or just participating. Perfect Phrases for Meetings provides hundreds of winning, ready-to-use phrases, arming you with the right words to say in eight crucial types of meetings. This book is a valuable tool for anyone who
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs? This completely
The ultimate phrase guide for travel, business, and more!'I'll have the chicken dish, please.' 'How do you get to the theater?' 'Let's set up a meeting.'Packed with everything you'll need to understand--and be understood by--Brazilian-Portuguese speakers, this pocket guide is the ultimate
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking 'Ten Commandments of Customer Service' apply to today's world. Drawing on his incredible success in
Perfect Phrases to stand out on the TOEFL-for the more than 800,000 people who take the test To be accepted into most North American undergraduate and graduate programs, international students must take and pass the Test of English as a Foreign Language. Perfect Phrases for the TOEFL Speaking and
Master the words and phrases necessary for handling everyday situations Practice Makes Perfect: Italian Vocabulary helps you develop your vocabulary by providing practice in word-building and encouraging you to analyze new words for an ever-increasing vocabulary. Each chapter of this comprehensive
Master the words and phrases necessary for handling everyday situations Practice Makes Perfect: French Vocabulary helps you develop your vocabulary by providing practice in word-building and encouraging you to analyze new words for an ever-increasing vocabulary. Each chapter of this comprehensive
Hundreds of useful phrases at your fingertips Speak German - instantly Traveling to Germany but don't know German? Taking German at school but need to kick up your conversation skills? Don't worry This handy little phrasebook will have you speaking German in no time. Discover how to: Get
Hundreds of useful phrases at your fingertips Speak Chinese - instantly Traveling to China but don't know Chinese? Taking Chinese at school but need to kick up your conversation skills? Don't worry This handy little phrasebook will have you speaking Chinese in no time. Discover how to Get
'Top Ten Business Books For 2017' - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with
This illustrated dictionary of Welsh phrases and idioms in everyday use is specially compiled for the
Unlock new levels of quality, performance, customer service, and profits Written specifically for managers with little or no experience on the subject, Six Sigma for Managers, Second Edition, provides step-by-step guidance and examples for implementing a Six Sigma initiative. Written specifically
39 essential rules to delivering impeccable service - from the man who ran
Master the words and phrases necessary for handling everyday situations Practice Makes Perfect: German Vocabulary helps you develop your vocabulary by providing practice in word-building and encouraging you to analyze new words for an ever-increasing vocabulary. Each chapter of this comprehensive
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All
The essential roadmap for the new realities of selling when buyers are in charge Sales and service are being radically redefined by the biggest communications revolution in human history. Today buyers are in charge There is no more 'selling'--there is only buying. When potential customers have
Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and services alone is no longer enough to outstrip the competition. In the current digital ecosystem, consumers can instantly compare products, prices and
No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations. Some situations are unpredictable, and
★★★★★★UPDATED FOR 2021 USING CUSTOMER FEEDBACK★★★★★★Are you suffering from PTSD?Have you been dealing with anxiety and panic attacks which leaves you confined to your home?Do you want a Psychiatric Service Dog but not sure how much it will cost?This book is designed to tell