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An essential (and practical) guide to becoming a master communicator--to empower teams, serve clients, and develop stronger relationships
Excellent communicating skills have always been crucial to success in leadership and management roles--and that's one of the reasons the first edition of this book, Mastering Communication at Work, has been an international bestseller taught at universities and referred to by leading CEOs. In the years since it was first published, it's been the go-to 'communication playbook,' helping leaders develop strategic responses and communication tactics with clear, actionable advice. What's changed in the last ten years? Well, nothing--and everything. The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generation. You still need to 'match your listener's tendency' andAn essential (and practical) guide to becoming a master communicator--to empower teams, serve clients, and develop stronger relationships Excellent communicating skills have always been crucial to success in leadership and management roles--and that's one of the reasons the first edition of this
Fully revised, this second edition offers a proven strategy for using ambidexterity to build discontinuous growth for mature organizations, and the flexibility to adapt in fast-changing environments. Why do successful firms find it so difficult to adapt in the face of change - to innovate? In the
'The gold standard for communication training programs.'--USA Today Business communication sucks. At each meeting and presentation, we are inundated with information, leaving us thirsting for inspiration. Sure, we will check off an action item because we have to . . . but what if we were actually
This fully-revised Second Edition looks at how practitioners and students can achieve best-practice when working with vulnerable adults. The first part of the book explores the evolution of concepts and policies for safeguarding adults, with particular reference to the Human Rights Act 1998 and
Drawing on advice from the world's leading experts on conflict and communication--from relationship scientists to hostage negotiators to diplomats--Ian Leslie, a columnist for the New Statesman, shows us how to transform the heat of conflict, disagreement and argument into the light of insight,
Business people who work internationally or work with people who are international need to know how to act before they can get the business--and keep it. Proper business communication includes everything from emails to eye contact, and the rules of what is 'right' in other countries can be daunting
A close look at the work, relationship, and shared influences of two masterful 20th-century artists 'The camera,' said Orson Welles, 'is a medium via which messages reach us from another world.' It was the camera and the circumstances of the Second World War that first brought together Henry Moore
Mastering bread and pastry at home, from sourdough to pizza, croissants to doughnuts.Best known for Justin's world-famous doughnuts, the Bread Ahead Bakery in Borough Market is also home to their Bakery School, where thousands have learned to make sourdough, croissants, Swedish ryebread, pizza and
A moving, cross-national account of working mothers' daily lives--and the revolution in public policy and culture needed to improve themThe work-family conflict that mothers experience today is a national crisis. Women struggle to balance breadwinning with the bulk of parenting, and stress is
Work Want Work considers in captivating detail how a logic of work has become integral to everything we do, even as the place of formal work has become increasingly precarious. With reference to sociological data, philosophy, political theory, legislation, the testimonies of workers and an eclectic
Discover your leadership voice and unlock your potential to influence others 5 Voices is the code for unlocking your capacity to have honest conversations and build deeper, more authentic relationships with your teams, your families and your friends. In order to lead others effectively, we need a
Investigate the oceans of the world and how we interact with
A new edition that brings the ways we watch and think about television up to the present We all have opinions about the television shows we watch, but television criticism is about much more than simply evaluating the merits of a particular show and deeming it 'good' or 'bad.' Rather, criticism
The second edition of Peter Hutchings's landmark work on British horror cinema, featuring later writings by Hutchings and a new introduction by film historian Johnny
Take charge of your career by taking charge of your business relationships and communication skills. We all know how it feels when our colleagues talk about us but not to us. It's frustrating, and it creates tension. When effective communication is missing in the workplace, employees feel like
A revised and undated edition of the informative and entertaining gardener's
Essential reading for anyone with an interest in trees and woodlands, this work provides information of the history and management of Britain's woodland, of creating new woodland and habitat and wildlife
In the second edition of this very successful book, Tony Sammes and Brian Jenkinson show how the contents of computer systems can be recovered, even when hidden or subverted by criminals. Equally important, they demonstrate how to insure that computer evidence is admissible in court. Updated to
Regarded as the definitive practitioner reference and text, this accessible work addresses how to set up therapy groups and make them work. A wealth of clinical material illustrates the components of effective group therapy and the mechanisms and processes of change. Practical topics discussed
Without effective execution, no business strategy can succeed. The Second Edition of Making Strategy Work delivers a powerful framework every leader can use to overcome the obstacles to successfully deploying business strategy. In this book, leading consultant and Wharton professor Lawrence
A former Senior Partner and Global Managing Director at the legendary design firm IDEO shows how to design conversations and meetings that are creative and impactful. Conversations are one of the most fundamental means of communicating we have as humans. At their best, conversations are
Masterclasses from world authorities on food, style, work, sport, travel and much
Learn How to Program Stochastic ModelsHighly recommended, the best-selling first edition of Introduction to Scientific Programming and Simulation Using R was lauded as an excellent, easy-to-read introduction with extensive examples and exercises. This second edition continues to introduce