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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.Want more insight on The Walt Disney Company, its founder, and its driving
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the
An updated and expanded edition, covering the past five years of the Met Costume Institute's exhibitions and galas through the lens of Vogue The Metropolitan Museum of Art Costume Institute's annual fashion exhibition is the most prestigious of its kind, featuring subjects that both reflect the
At long last, here is the thoroughly revised and updated third edition of the hugely successful The Art of Electronics. It is widely accepted as the best single authoritative book on electronic circuit design. In addition to new or enhanced coverage of many topics, the third edition includes 90
This revised and updated edition of our bestselling and internationally respected title is the essential reference source for trainers, practitioners and anyone working towards professional qualifications in food and beverage
Revised and updated to include the winner of the 2020 presidential election, this photo-filled and fact-packed book is a timely must-have reference.National Geographic presents the 45 individuals who have led the U.S. in this up-to-date, authoritative, and lavishly illustrated family, school, and
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking 'Ten Commandments of Customer Service' apply to today's world. Drawing on his incredible success in
'Top Ten Business Books For 2017' - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with
Revised and updated to include the winner of the 2020 presidential election, this photo-filled and fact-packed book is a timely must-have reference.National Geographic presents the 45 individuals who have led the U.S. in this up-to-date, authoritative, and lavishly illustrated family, school, and
The revised and updated tenth anniversary edition of the classic, beloved business fable that has changed millions of lives in organizations around the world. Our Iceberg Is Melting is a simple story about doing well under the stress and uncertainty of rapid change. Based on the award-winning work
'Cooking shouldn't just be about making a delicious dish--owning the process and enjoying the experience ought to be just as important as the meal itself. The new Joy of Cooking is a reminder that nothing can compare to gathering around the table for a home cooked meal with the people who matter
Uniting National Geographic's incomparable photography with state-of-the-art cartographic technology, this re-imagined and completely updated visual atlas is a compelling and authoritative resource that will enthrall readers. Updated for the first time since 2008, National Geographic's visual
A brand-new revised and updated edition of Phaidon's accessible, acclaimed A-Z guide to the most important artists of all time Updated for only the third time in its 16-year history, this new edition of the award-winning landmark publication has been refreshed with more than 40 important new
In this encyclopedic text, completely revised and updated in this second edition, Joshua R. Jacobson presents the history of the ancient Jewish tradition of chanting the Bible and a comprehensive explanation of cantillation practice with its grammatical rules and regional variations. His unique
Praise for the Revised Edition of The Art of Facilitation 'The Art of Facilitation picks up where most other books stop. It describes a whole new array of process tools in a totally accessible way. It delves into the underlying ethics of facilitation to clarify complex questions. This book is also
An updated edition - with completely new chapters - of the most accessible and compelling history of the cinema yet published, and complements Mark Cousins' fascinating 15-hour film documentary The Story of Film: An Odyssey. Filmmaker and author Mark Cousins shows how filmmakers are influenced
In this revised and expanded edition for the 25th anniversary of Pixar's feature films, The Art of Pixar collects the breathtaking behind-the-scenes visual process of colorscripts. Colorscripts are the sequential paintings that visually represent key story moments from each film and set the
A revised and updated edition of the most comprehensive survey published of Mapplethorpe's photographyRobert Mapplethorpe was one of the twentieth century's most important and influential artists, known for his groundbreaking and provocative work. He studied painting, drawing, and sculpture in
Extensively revised and updated edition of the bestselling textbook, provides an overview of recent global airline industry evolution and future challenges Examines the perspectives of the many stakeholders in the global airline industry, including airlines, airports, air traffic services,
In the rereleased edition of Trout of the World, fans of James Prosek's unique painting talent will revel in the addition of 30 new fish paintings and a newly penned preface. First released in 2003, Trout of the World features original watercolors of trout from around the world, ranging from the
Revised and updated, the eighth edition of Anatomy and Physiology of Farm Animals remains the essential resource for detailed information on farm animal anatomy and physiology. Offers a revised edition to this comprehensive guide to the anatomy and physiology of farm animals Presents learning
A fully revised and updated thirteenth edition of this major world atlas in the authoritative and prestigious Times Atlas range. This beautifully designed atlas has all the information you need, whether planning a trip, keeping in touch with world news, solving quizzes and crosswords or just
Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as
This fully revised and updated edition of the hugely successful London Theatres features ten additional theatres, including the Victoria Palace Theatre, the Sondheim Theatre, the Bridge Theatre and the No l Coward Theatre. London is the undisputed theatre capital of the world. From world-famous