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In evolving crises, managing teams often have little information and fewer resources. This book proposes a model for more effective decision making early in the evolution of a crisis, before disaster response plans are
In evolving crises, managing teams often have little information and fewer resources. This book proposes a model for more effective decision making early in the evolution of a crisis, before disaster response plans are
In times of rising expectations and decreasing resources for the public sector, performance management is high on the agenda. Increasingly, the value of the performance management systems themselves is under scrutiny, with more attention being paid to the effectiveness of performance management in
How do we provide effective public services in a deeply neoliberal world? In the wake of the widespread failure of privatisation efforts, societies in the global south are increasingly seeking progressive ways of recreating the public sector. With contributors ranging from cutting-edge scholars to
Explores the interplay between financial markets and macroeconomic outcomes with a conceptual framework Emphasizes the interrelationships between four markets: goods, credit (both bank and bond market channels), equity capital, and foreign exchange Provides insight on how to anticipate market
Public Sector Enterprises in India is the first comprehensive and authoritative work covering the entire public sector in India, including public sector enterprises such as banks, insurance companies, railways and so on. The book begins with the philosophy behind the public sector and traces its
In the public sector inspection regimes and performance targets provide a powerful and dominant narrative, often placing pressure on professionals and organisations to continuously quantify the quality of services and to achieve targets. This book explores the background, development, techniques
Economic forecasting is a key ingredient of decision making both in the public and in the private sector. Because economic outcomes are the result of a vast, complex, dynamic and stochastic system, forecasting is very difficult and forecast errors are unavoidable. Because forecast precision and
Evolves the extremely popular Balanced Scorecard strategy execution system for the digital ageDraws on the authors' extensive professional experience and expertise to provide a step-by-step guide to strategy managementOutlines how Balanced Scorecards can become a powerful learning and analytics
Your go-to-guide to delivering effective and transformative change that lasts All too often, change efforts fail to deliver on their promise. However it is possible to turn an organization around quickly to create a new future -- one where people think and behave differently and deliver
The volume starts with the trends in bank deposits (and hence available financial resources) in the region around North Dakota's Bakken Formation oil reserves. Then comes a contribution analyzing how various regulatory uncertainties are undermining real estate investment. We have a study of
This book provides unique research findings from the leather sector in African and the stratums of the value chains. The result is emerging knowledge and resourcefulness to the global community and an attestation to Africa's transformative trajectory from commodity dependence to product development
Without effective execution, no business strategy can succeed. The Second Edition of Making Strategy Work delivers a powerful framework every leader can use to overcome the obstacles to successfully deploying business strategy. In this book, leading consultant and Wharton professor Lawrence
New practitioners of change management will benefit from the easy to follow, practical, and implementable approach to working through the change process. Focusing on the most intractable and unpredictable aspect of change: the human aspect. The leadership approaches that are most effective in
'Worth a read for anyone who cares about making change happen.'--Barack Obama A powerful new blueprint for how governments and nonprofits can harness the power of digital technology to help solve the most serious problems of the twenty-first century As the speed and complexity of the world
Preface.- 1 Introduction.- 2 Analysing Council Decision-Making.- 3 Power, Position and Salience.- 4 Dimensionality and Nature of Conflict.- 5 Coalitions in the Council.- 6 Winners and Losers of Decision-Making.- 7 The Council: Conflict and Coalitions.-
Rules for building formal models that use fast-and-frugal heuristics, extending the psychological study of classification to the real world of uncertainty. This book focuses on classification--allocating objects into categories--'in the wild,' in real-world situations and far from the certainty of
Decision-making in the face of uncertainty is a significant challenge in machine learning, and the multi-armed bandit model is a commonly used framework to address it. This comprehensive and rigorous introduction to the multi-armed bandit problem examines all the major settings, including
One of the most important elements of today's decision-making world, in both the public and the private sectors, is the forecasting of macroeconomic and financial variables. This applies to many industries including finance, education, and health care to name just a few. However, not many business
Complaint Management in a Customer-Oriented Firm.- Complaints.- The Behavior of Dissatisfied Customers.- Principles of Complaint Management.- Strategic Planning of Complaint Management.- Complaint Stimulation.- Complaint Acceptance.- Complaint Processing.- Complaint Reaction.- Complaint
Provides a model for therapeutic decision-making by deconstructing the processes of drama therapy. Looks at creating effective treatment plans by integrating information about clients' symptoms and phase of therapy with the core concepts inherent in all drama therapy approaches. Includes theory and
With the fields of public administration and public management suffering a crisis of relevance, Alasdair Roberts offers a provocative assessment of their shortfalls. The two fields, he finds, no longer address urgent questions of governance in a turbulent and dangerous world. Strategies for
Nonprofit organizations are managing to carry out sophisticated public relations programming that cultivates relationships with their key audiences. Their public relations challenges, however, have routinely been understudied. Budgetary and staffing restraints often limit how these organizations
Access to water, and the threat of climate change, are two of the most challenging issues for our planet. A global population now exceeding 7 billion people, together with growing numbers of countries adopting a more water intensive lifestyle, are placing increased demands upon the world's water
This book addresses the relationship of citizenship and public management in Europe. After fifteen years of State reform, it is time for an overall discussion of the theoretical and empirical impact and limits of New Public Management, as one of the latest re-orientations in public administration,